Degura GmbH

Customer Success Manager

• As the primary point of contact, you support our corporate clients competently with all questions, concerns, and issues.
• You build close, trusting relationships and maintain ongoing contact.
• You lead onboarding and webinars for our B2B clients and their employees.
• You coordinate projects, track their progress, and ensure agreed objectives are met.
• In close collaboration with internal teams, you work to continuously improve our services and processes.
• You collect valuable feedback from our B2B and B2C customers, analyze it, and provide relevant input to our product, sales, and leadership teams.
• You also produce regular structured reports on project and customer status that serve as the basis for further collaboration.

Customer Success Manager – Insurance, B2B