Degura GmbH

Customer Success Manager – Insurance, B2B

Degura GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • As the primary point of contact, you support our corporate clients competently with all questions, concerns, and issues.
  • You build close, trusting relationships and maintain ongoing contact.
  • You lead onboarding and webinars for our B2B clients and their employees.
  • You coordinate projects, track their progress, and ensure agreed objectives are met.
  • In close collaboration with internal teams, you work to continuously improve our services and processes.
  • You collect valuable feedback from our B2B and B2C customers, analyze it, and provide relevant input to our product, sales, and leadership teams.
  • You also produce regular structured reports on project and customer status that serve as the basis for further collaboration.

Requirements

  • You have experience in the insurance and/or banking sector.
  • You hold a valid license under §34d GewO (insurance broker or representative) or an equivalent qualification.
  • Customer satisfaction and long-term client care are your top priorities.
  • You can communicate complex information clearly and understandably, both verbally and in writing.
  • Working with CRM systems (e.g., Salesforce) is part of your daily routine.
  • You have strong negotiation and communication skills in German (min. C1) and English (min. C1).
Benefits
  • A highly effective work environment with flat hierarchies and short decision-making processes
  • Competitive compensation
  • 100% employer contribution to your company pension plan (bAV)
  • Health budget of €800 per year
  • Public transport subsidy
  • Subsidy for corporate fitness via Urban Sports Club
  • Generous vacation allowance
  • A flexible working environment (office and remote) with flexible hours and mobile working, including from abroad
  • State-of-the-art hardware and excellent software infrastructure
  • Personal training and development opportunities to support your professional and personal growth
  • Regular company and team events
  • Save money with our employee discounts
  • A pleasant office in the heart of Berlin with free drinks and snacks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationcustomer feedback analysisreport production
Soft Skills
relationship buildingcommunicationnegotiationcustomer satisfactionclient care
Certifications
license under §34d GewO