Senior Director, Patient Services
Definium Therapeutics
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $261,928 - $292,125 per year
Job Level
About the role
- Design, build, and scale patient support services infrastructure
- Own the end-to-end patient journey from referral through therapy initiation
- Establish program goals, performance benchmarks, and continuous improvement frameworks
- Lead initiatives to identify and eliminate financial, logistical, and administrative barriers to therapy access
- Oversee patient assistance programs, co-pay support, prior authorization navigation, and appeals management
- Drive operational excellence across hub services, specialty pharmacy coordination, field reimbursement, and case management
- Champion adoption of digital tools and technology platforms that enhance the patient and provider experience
- Serve as the connective hub between Patient Services and the broader commercial organization
- Ensure all programs comply with HIPAA, Anti-Kickback Statute, OIG guidelines, and applicable federal and state regulations
Requirements
- Bachelor’s degree required; advanced degree (MBA, MPH, or equivalent) preferred
- Minimum 15 years of progressive experience in the pharmaceutical or biotech industry with significant leadership responsibility in patient services, hub services, or market access operations
- Demonstrated success with specialty or rare disease product launches preferred
- Deep knowledge of the patient access ecosystem — hub services, specialty pharmacy, field reimbursement, prior authorization, co-pay programs, and patient assistance
- Experience with hub service platforms and patient support technology solutions strongly preferred
- Proven ability to lead high-performing teams and drive results through cross-functional influence in complex, matrixed organizations
- Strong grasp of compliance requirements governing patient support programs including HIPAA, Anti-Kickback, and OIG guidelines
- Experience evaluating, implementing, and optimizing digital platforms and technology solutions for patient services
- Exceptional written and verbal communication skills — ability to inspire a team, brief an executive, and advocate for a patient with equal clarity
- Travel required for vendor oversight, internal commercial meetings, patient advocacy engagements, and industry conferences
Benefits
- 100% paid health benefits including Medical, Dental and Vision for you and your dependents
- 401(k) program with company match and vesting after the turn of the first month after your start date
- Flexible time off
- Generous parental leave and some fun fringe perks!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program goalsperformance benchmarkscontinuous improvement frameworkspatient assistance programsco-pay supportprior authorization navigationappeals managementoperational excellencedigital toolspatient support technology solutions
Soft Skills
leadershipcross-functional influencecommunicationteam inspirationadvocacy
Certifications
Bachelor’s degreeMBAMPH