Definitive Healthcare

Revenue Operations

• Utilize data analysis tools and business intelligence software to track revenue performance and trends
• Generate regular reports and insights on key revenue metrics to assist in strategic decision-making
• Collaborate with the executive and sales team to develop accurate revenue forecasts and projections
• Evaluate and enhance sales processes to drive efficiency and increase conversion rates
• Analyze pricing strategies and their impact on revenue generation and customer acquisition
• Collaborate with the product team to assess the performance of existing offerings and identify opportunities for new revenue streams
• Communicate analytic solutions to stakeholders and implement improvements and solutions

Revenue Operations Analyst

Manager

• Manage a portfolio of healthcare and agency clients as primary point of contact for Population Intelligence and Digital Audiences, ensuring satisfaction, retention, and renewal.
• Drive product adoption of the Population Intelligence platform and Digital Audiences to ensure customers realize value and achieve outcomes.
• Lead renewal and expansion efforts by identifying growth opportunities and aligning solutions with client goals.
• Monitor customer health and develop customer success plans to address risks and deliver measurable outcomes.
• Partner with agency teams to support campaign planning, audience activation, and performance optimization.
• Build strong relationships with agency clients to ensure seamless campaign execution and collaboration.
• Serve as a trusted advisor in audience targeting, campaign workflows, and compliance.
• Partner with agencies to identify budgets, upcoming campaigns, and translate healthcare insights into digital activation strategies.
• Streamline workflows to improve efficiency in audience activation and customer engagement.
• Develop case studies, training guides, and documentation to support customer enablement.
• Collaborate with internal teams (Sales, Media & Audience Strategy & Operations, Technical Delivery Consultants, Marketing, CXS) to deliver consistent high-value customer experience.
• Translate customer needs into actionable insights for product, marketing, and data science teams.

Digital Engagement Manager

Project Manager

• Lead end-to-end technical project management for healthcare and life sciences data and analytics products
• Collaborate with cross-functional teams to define scope, goals, and deliverables
• Create detailed project plans and release strategies aligned with business priorities
• Ensure and mature agile development and technical project management practices; coach teams on process improvements
• Support day-to-day project development team activities
• Track progress, unblock issues, and provide project, program and executive-level insights on project status
• Supervise and mentor 2–3 Technical Project Managers; conduct regular check-ins, performance reviews, and development planning
• Establish and refine project management standards, templates, and best practices; foster a culture of accountability and continuous improvement
• Administer and optimize Jira workflows, boards, and configurations; enhance Jira usage including custom fields, automation, and reporting
• Support and improve Tempo time tracking integration within Jira
• Define and enforce delivery governance across projects and teams; develop and maintain standardized processes for project tracking, reporting, and documentation
• Ensure consistent application of agile methodologies and technical project management practices
• Contribute to software labor capitalization efforts by tracking and documenting qualifying work
• Support leadership in assessing team capacity and projecting future resource needs; coordinate with product and engineering leadership to ensure resource availability
• Facilitate communication across teams; create tailored reporting (including executive dashboards) for different stakeholder audiences
• Collaborate with stakeholders to gather requirements and provide regular updates
• Identify potential risks and challenges and develop/implement mitigation strategies to ensure successful delivery
• Foster a high-performing, collaborative culture within Product and Engineering and champion process rigor and continuous improvement initiatives

Senior Manager, Technical Project Management

Machine Learning Engineer

• At Definitive Healthcare, lead design and implementation of cutting-edge AI/ML systems delivering transformative business outcomes
• Take ownership of end-to-end ML solutions from architecture and modeling to production and performance optimization
• Lead design and implementation of scalable, production-grade ML systems in cloud environments focused on performance, reliability, and reproducibility
• Collaborate with product managers and senior stakeholders to define and prioritize ML initiatives aligned with business goals
• Oversee architecture and evolution of data pipelines for multi-terabyte datasets, ensuring efficiency and reliability
• Guide development of high-impact features and label sets across healthcare and consumer analytics domains
• Lead experimentation strategy including A/B tests, advanced validation methods, and lifecycle management using tools like MLflow and Databricks
• Drive continual model improvement through automated retraining, model decay analysis, and bias mitigation
• Champion rapid prototyping and proof-of-concept development to evaluate emerging technologies and ML techniques
• Lead technical explorations into new ML architectures (e.g., foundation models, causal inference, time series deep learning)
• Serve as technical leader and trusted advisor across product, engineering, data, and executive teams
• Set standards for code quality, performance, and documentation and mentor junior engineers in best practices

Revenue Operations Analyst

Digital Engagement Manager

Senior Manager, Technical Project Management

Senior Machine Learning Engineer