DEFEND

Security Engineer

• Partner with customers to understand business objectives and identify cybersecurity challenges
• Deliver meaningful security outcomes and help customers strengthen cyber resilience
• Build trusted customer relationships and provide expert cybersecurity guidance
• Conduct security assessments and develop practical, risk-based treatment plans
• Support cybersecurity governance, risk management, strategic planning, and security transformation programmes
• Develop security roadmaps and improvement programmes
• Own successful delivery and reporting of customer engagements against agreed Statements of Work
• Research emerging cybersecurity tools, technologies, methodologies, and industry trends
• Collaborate with architects, consultants, delivery teams, partners, and customer stakeholders
• Mentor colleagues, conduct peer reviews, and develop consulting-team capability
• Identify opportunities to support customers through DEFEND products, services, and cybersecurity practices
• Partner with leadership and sales teams to progress customer-value opportunities
• Continuously develop expertise and contribute internal and external thought leadership

Senior Cybersecurity Consultant

Risk

• Maintain an effective internal GRC framework ensuring accountability, transparency, and responsibility to stakeholders
• Ensure robust security and privacy controls and compliance with regulatory and privacy requirements
• Maintain current company certifications, including ISO and SOC 2
• Maintain and uplift the enterprise risk and compliance framework and policies
• Oversee and coordinate enterprise risk management activities
• Complete customer, software, project, privacy, and vendor/supplier risk assessments
• Integrate risk management into business processes
• Uplift and maintain data governance across DEFEND
• Maintain and update company policies and procedures at least annually
• Assist in creating and delivering the cybersecurity roadmap
• Respond to internal cybersecurity and privacy incidents
• Provide regular reporting for ELT, Board, and steering committee meetings
• Support the business in implementing policy and risk settings
• Deliver annual security and privacy awareness training to all staff

Business Risk and Assurance Manager

Operations

• Own the day-to-day delivery health of Managed Services across assigned customers, ensuring SLAs, service commitments, and quality standards are consistently met
• Act as the primary operational contact and escalation point, understanding customer priorities, risks, and service concerns, and ensuring these are clearly communicated and actioned
• Monitor and report on service performance, identifying risks and opportunities to improve delivery quality and customer experience
• Lead service reviews and regular customer updates to gain clear insights and agreed actions
• Identify recurring issues, process gaps, and customer friction points, and drive service improvement in partnership with Continuous Improvement, Automation, and Service Management functions
• Collaborate across operations teams to align customer needs with delivery capability, ensuring a consistent, high-quality service experience

Senior Cybersecurity Consultant

Business Risk and Assurance Manager

Operations Lead – Service Delivery