Defaqto

Program Manager

• Report to the Chief Transformation Officer and provide programme leadership across multi-product SaaS and data solutions
• Own end-to-end delivery of customer-facing programmes, ensuring successful outcomes for clients and the business
• Bring structure, governance and customer-centricity to the client delivery model and align internal teams and external stakeholders behind a clear programme plan
• Establish and maintain robust governance, programme plans, risk registers and reporting mechanisms
• Act as the primary point of contact for clients throughout programme delivery, ensuring excellent communication and customer satisfaction
• Drive collaboration across Product, Technology, Data, Operations and Commercial teams to ensure seamless execution
• Monitor and report on programme progress, budget, risks and dependencies to senior stakeholders and the ExCo
• Bridge waterfall project management and agile delivery in software development teams to provide clarity and confidence to projects
• Ensure lessons learned and best practices are embedded into future programmes to drive continuous improvement
• Travel to Defaqto HQ in Haddenham, offices in London and customer sites as required

Programme Manager – Enterprise Transformation