DeepL

Customer Success Manager

• Support a portfolio of 20 - 25 key customers for the Swiss market.
• Drive strategic value by leading deep-dive business reviews that translate data into narratives, proving to C-suite stakeholders that DeepL is a critical driver of their ROI.
• You’ll own the first impression, architecting onboarding paths that align our technology with the customer's specific business goals from day one.
• Empower customers to integrate DeepL deeply into their workflows, guiding them on API usage and advanced product features to make our solution indispensable.
• Partner closely with Account Executives and the wider GTM team to identify expansion opportunities and ensure our Swiss footprint continues to grow.
• Understand the unique nuances of the Swiss market, you’ll position yourself as a consultant rather than a vendor, ensuring long-term retention and advocacy.
• Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps.

Sales Development Rep

• Create a fantastic first impression to prospects and customers while building a pipeline for DeepL Account Executives
• Use a multi-channel approach to connect with leads and contacts from accounts.
• Create curiosity and excitement on the prospects’ side to evaluate DeepL’s B2B offerings
• Organize and categorize sales lead information in Salesforce
• Focus on building a great team environment for a fun and energetic atmosphere
• Achieve or exceed monthly quotas of activities and qualified opportunities
• Ability to build a hypothesis on research and connect the hypothetical challenge to a solution

Sales Development Representative – Inbound

Customer Support

• Provide timely and accurate support to Premium and Enterprise Customers across email and other channels (such as phone, chat or virtual meetings).
• Own a range of Premium support cases, driving investigation, troubleshooting, escalation, coordination and follow-through from intake to closure.
• Provide clear workarounds and status updates to customers, especially during case escalations.
• Troubleshoot advanced customer issues involving product behavior, workflows, APIs, integrations, authentication, permissions, configuration and customer environments.
• Act as an ambassador for our products and an expert on our customers’ needs, guiding Premium Support customers on product features and functionality.
• Support the wider Customer Support team during periods of lower Premium demand.
• Act as a point of contact during system outages and incidents, translating technical updates from Engineering into clear customer-facing communication within agreed timelines.
• Collaborate closely with Customer Support, Customer Success, Sales, Product, Engineering and other internal teams to drive timely resolution and improve customer outcomes.
• Maintain high service standards, achieve individual KPIs and contribute to team KPIs.
• Participate in on-call support rotations to ensure continuous support for Premium customers outside core business hours.
• Help strengthen team readiness through documentation, playbooks, onboarding and knowledge sharing.
• Contribute to improving support efficiency and quality through better processes, tooling, structured diagnostics and automation where appropriate.

Senior Premium Customer Support Specialist

Artificial Intelligence

• Design and build solutions directly in Salesforce (declarative-first)
• Improve how the platform behaves at scale
• Use AI to increase speed, quality, and clarity of your work
• Work across core GTM workflows (Lead → Opportunity → Q2C → Renewals), ensuring Salesforce is consistent, trusted, and scalable.
• Actively use tools like ChatGPT and Claude Code to analyze requirements, generate and refine solutions, improve documentation and reporting, identify edge cases and data issues faster.
• Own problems end-to-end (not just define them)
• Build scalable declarative solutions
• Improve data quality and reporting reliability
• Drive consistency across GTM processes

Customer Success Manager

Sales Development Representative – Inbound

Senior Premium Customer Support Specialist

Senior Salesforce Platform Analyst – AI Enabled