Product Operations Manager
DeepIntent
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $110,000 - $135,000 per year
About the role
- Design and maintain intake and discovery frameworks so that scoping and approval are structured and repeatable
- Own the release calendar and act as the operational lead for GA releases across Product, Product Marketing, Engineering, and Support
- Partner with Product Marketing to establish beta program frameworks covering eligibility, feedback collection, and handoff to GA
- Define and standardize post-launch success measurement: KPI frameworks, instrumentation checklists, and post-launch reviews
- Manage roadmap hygiene: track priority changes, document rationale, and keep downstream teams informed when direction shifts
- Support quarterly and semi-annual planning cycles by coordinating inputs and tracking goal progress across the PM team
- Own internal product communications including release notes, monthly updates, and stakeholder communications to commercial and client success teams
- Support key product cadences including the 6 Week Product Line meetings with prep materials, agenda management, and action item tracking
- Own the Product org's documentation: PRDs, decision logs, post-mortems, and process guides
- Build and maintain templates and playbooks that reduce rework and raise consistency across the team
- Administer and optimize the product tool stack (Jira, Confluence, etc.) and build dashboards that give leadership visibility into portfolio health
- Manage software capitalization tracking in compliance with finance requirements
- Support PM onboarding so new hires ramp quickly on processes and tools
- Aggregate customer feedback from support tickets, NPS, sales calls, and user research into a structured, accessible repository
- Maintain a competitive tracking process and surface relevant market developments to the team on a regular cadence
Requirements
- 3+ years in Product Operations, Program Management, or a closely adjacent role (TPM, Product Management, Business Operations) at a B2B SaaS or tech company
- Strong command of Jira and product tooling, including dashboards, workflows, and automations
- Cross-functional experience working with Product Marketing, Engineering, and Finance
- Excellent written communication skills; able to turn ambiguous requirements into clean process documentation
- Demonstrated ability to build systems and frameworks, not just manage tasks
- Comfortable in fast-moving environments where priorities shift and structure has to be earned
- Familiarity with software capitalization (ASC 350-40) in a SaaS context nice to have
- Experience coordinating tiered release strategies alongside Product Marketing
- Background in Agile/Scrum environments a plus
- Experience in regulated industries (healthcare, fintech, or similar) where compliance is embedded in the development process
Benefits
- Comprehensive medical, dental, and vision insurance
- 401K match program
- Unlimited PTO policy and paid holidays
- Remote friendly culture with flexible work options
- Career development and advanced education support
- WFH and internet stipends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OperationsProgram ManagementAgileScrumKPI frameworksprocess documentationsoftware capitalizationrelease strategiesframeworksdashboards
Soft Skills
written communicationcross-functional collaborationsystem buildingadaptabilityorganizational skillsstakeholder communicationgoal trackingdocumentation managementfeedback aggregationplanning coordination