DeepIntent

Technical Account Manager

DeepIntent

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $90,000 - $105,000 per year

About the role

  • Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues
  • Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
  • Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
  • Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
  • Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
  • Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions
  • Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
  • Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
  • Develop best practices within the Operations organization through internal collaboration
  • Stay current with best practices, strategies, and industry standards related to digital marketing
  • Oversee all billing and account reconciliation for assigned Self-Service accounts

Requirements

  • 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
  • Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
  • Strong verbal and written communication skills
  • Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews
  • Detail oriented and organized with experience managing multiple projects and accounts
  • Passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
Benefits
  • Comprehensive medical, dental, and vision insurance
  • 401K match program
  • Unlimited PTO policy and paid holidays
  • Remote friendly culture with flexible work options
  • Career development and advanced education support
  • WFH and internet stipends
  • Quarterly bonus plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Campaign ManagementAccount ManagementCustomer SuccessData AnalysisDigital AdvertisingDSPAd ServingSSPIASDV
Soft Skills
CommunicationClient Relationship ManagementDetail OrientedOrganizational SkillsProactive InsightsCritical AnalysisCollaborationTrainingProblem SolvingProject Management