Account Manager, Population Health
DeepHealth
full-time
Posted on:
Location Type: Remote
Location: Italy
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Salary
💰 €50,000 - €60,000 per year
About the role
- Generate pipeline and close expansion opportunities through strategic account mining and value-based selling
- Achieve gross and net retention targets and expansion revenue quotas
- Lead commercial negotiations for renewals, price increases, and contract expansions to optimize deal size and terms
- Execute strategic account plans with defined revenue targets, product adoption analysis, and business reviews to maximize account lifetime value
- Build and maintain strong relationships with key internal and external stakeholders.
- Regularly engage with customers to understand their challenges, goals, and ensure and measure satisfaction.
- Provide customers with guidance through short- and long-term strategic planning; continuously being mindful of where DeepHealth may contribute to the client’s long-term business success.
- Drive, measure and document customer satisfaction and loyalty (e.g. NPS, CSAT, CES etc.)
- Identify at-risk client relationships and coordinate internal teams to implement corrective actions.
- Serve as a communication interface between the customer and any other internal DeepHealth divisions.
Requirements
- Bachelor’s degree in healthcare, business administration, marketing and/or a related medical field.
- Prior experience in a customer-facing role at a healthcare technology company, preferably in Customer Success, Account Management, or Sales.
- Excellent communication and interpersonal skills.
- Fluency in written and spoken English and Italian language.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in CRM and/or AM software and data analysis tools.
- Ability to multitask, prioritize, and manage time effectively.
- Strong relationship-building skills.
- Strong attention to detail.
- Proven ability to build and maintain influential customer relationships.
- Superb verbal and written presentation and communication skills.
Benefits
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer successaccount managementsalesstrategic planningcontract negotiationrevenue targetsproduct adoption analysiscustomer satisfaction measurementrelationship management
Soft skills
communication skillsinterpersonal skillsproblem-solvingcustomer-centric approachmultitaskingtime managementrelationship-buildingattention to detailpresentation skillsstakeholder engagement