Deephaven Mortgage

Correspondent Mortgage Processor, Account Manager

Deephaven Mortgage

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Salary

💰 $25 per hour

About the role

  • Act as the main point of contact for the broker once the loan has been submitted
  • Review loan applications for accuracy and completeness
  • Collect and verify all documentation required for initial and final loan approval
  • Proactively manage the Estimated Closing Date and keep stakeholders informed
  • Prepare and submit initial, conditional, and final loan packages to underwriting
  • Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs)
  • Process change of circumstance requests within SLA timelines
  • Convert and organize loan documentation using Encompass
  • Send Notices and Counter Offers to brokers as applicable
  • Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process
  • Order and review necessary services and verifications
  • Ensure the highest level of broker and customer satisfaction

Requirements

  • 3+ years of mortgage processing experience
  • Proficient in MS Office including Word and Excel
  • Knowledge of current regulatory compliance requirements
  • Organized, analytical, detail oriented, and self-motivated
  • Manage pipeline to ensure Service Level Agreements (SLAs) are met
  • Communicate effectively with others, both verbally and in writing
  • Maintain the highest level of confidentiality and quality
  • Maintain knowledge of products and programs offered
  • Complete responsibilities effectively and efficiently with minimal direction
  • Manage daily tasks to ensure business needs are consistently met
  • Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
  • Comply with Deephaven policies and procedures
  • Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
  • Complete all assigned training by required dates
  • Wholesale experience preferred
  • Encompass systems knowledge preferred
  • Ability to work a hybrid schedule in office in the Ballantyne area of Charlotte, NC
Benefits
  • Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
  • Future Finance Focused – Generous employer-matched 401(k) plan
  • Community Connect – Philanthropy Committee that creates charitable initiatives
  • Health from Day One – Comprehensive health insurance starting on day one of employment
  • Family Matters – Competitive maternity and paternity leave
  • Culture & Celebrations – Culture Committee with team-building events and celebrations
  • Ideas Welcome – Encouraging thought leadership and innovation
  • Guidance & Growth – Mentorship opportunities for career development
  • Perk Up – Exclusive discounts on travel, tech, pets, legal, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage processingregulatory compliancepipeline managementloan documentationloan approvalchange of circumstance processingdata verificationservice level agreements
Soft Skills
organizedanalyticaldetail orientedself-motivatedeffective communicationconfidentialityprofessionalismteamwork