SAP Security, GRC Solution Architect
The Clorox Company
CloudCyber Security
Solutions Architect
Deepgram
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $220,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptPythonRustTypeScript
About the role
- Own complete post-sales customer engagements, providing direct technical guidance and solutions
- Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
- Design and implement systematic improvements to our support process and infrastructure
- Create automated solutions and self-service tools that address common customer challenges
- Analyze support ticket patterns to identify product improvement opportunities and preventative measures
- Develop technical documentation, guides, and best practices that enable customers to self-solve issues
- Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
- Partner with the broader Applied Engineering team to share knowledge and balance support workload
- Occasionally assist with implementation projects and pre-sales activities as needed
Requirements
- 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
- Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
- Experience developing automation solutions and improving technical processes
- Proven ability to troubleshoot complex technical issues in production environments
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Benefits
- Offers Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonJavaScriptTypeScriptRustCC++automation solutionstechnical documentationtroubleshootingsupport process improvements
Soft skills
communicationproblem-solvingcollaborationcustomer advocacytechnical guidanceleadershipanalytical skillsinfluencingself-solvingcustomer engagement
