Deep End Talent Strategies

Clinical Support Specialist

Deep End Talent Strategies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Serve as first-line support for dental practices via text, phone and email
  • Handle order inquiries, billing questions, and general account support
  • Track and resolve support tickets using our helpdesk solution
  • Manage lab fulfillment questions and coordinate with lab partners
  • Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
  • Coordinate equipment replacements and warranty claims
  • Maintain detailed records of common issues and resolutions
  • Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues

Requirements

  • 4+ years in dental industry in a practice or dental lab
  • Excellent verbal and written communication skills
  • Familiarity with intraoral scanning
  • Comfort creating support documentation
  • Familiarity with multiple software systems and quick to learn new tools
  • Meticulous attention to detail and technical problem-solving
  • Extreme customer service mindset
  • Ability to work independently in remote environment
Benefits
  • Remote-First: Work from anywhere with flexibility to manage your schedule
  • Unlimited PTO: We trust you to balance work and life without counting days
  • Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
  • Culture : Small, fast-growing team that works hard and has fun along the way
  • Modern Tools : Latest technology and systems to do your job effectively
  • Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical problem-solvinghelp documentation creationsupport ticket managementbilling inquiry handlingorder inquiry handlinglab fulfillment coordinationsoftware familiarityconnectivity issue resolutionwarranty claims management
Soft Skills
verbal communicationwritten communicationattention to detailcustomer service mindsetindependent workremote work adaptability