Product Operations

• Lead and develop product operations teams across the Payroll Core and Experience verticals, ensuring alignment with company mission and quarterly OKRs.
• Drive cross-functional initiatives that improve accuracy, automation, and scalability of global payroll cycles across all engines and customer segments.
• Translate business objectives (automation, error reduction, enterprise readiness, CSAT improvement) into operational strategies, systems, and measurable outcomes.
• Partner with Product and Engineering leaders to deliver no-touch, self-service payroll features and workflows that scale from SMB to Enterprise.
• Ensure teams deliver tailored payroll experiences for key personas (SMB founders/ops, Mid-Market HR/finance, Enterprise payroll/finance), optimising workflows at each growth stage.
• Oversee the design and implementation of operational systems that reduce manual hours, streamline contract synchronisation, and improve error resolution.
• Ensure operational readiness for enterprise clients, including scaling processing capacity, reporting performance, and compliance for workforces of up to 30k employees.
• Guide teams in collecting, quantifying, and prioritising payroll-related challenges from clients, Payroll Managers, and internal stakeholders to inform product direction.
• Lead global go-to-market and rollout strategies for new payroll features, ensuring adoption, consistency, and quality across regions and customer types.
• Champion a culture of root-cause analysis and long-term solution design, enabling teams to reduce error rates and strengthen payroll reliability.
• Define, monitor, and communicate key operational metrics (automation rates, error reduction, cycle quality, CSAT), ensuring accountability and transparency.

Group Product Operations Manager – Payroll Core & Experience

Director – Programmes and Product Operations

Product Operations Specialist

Group Product Operations Manager, Payroll Core and Experience