Deel

Business Continuity Manager

Deel

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the end-to-end management of standard client escalations, transitioning ad-hoc issues into highly structured projects within Workbench and Jira.
  • Define clear success criteria and track SLA adherence across all involved stakeholders. Run cross-functional meetings to ensure accountability.
  • Identify and flag risks that lead to delayed resolutions. Maintain total transparency by distributing daily TL;DR updates to all involved parties.
  • Execute thorough Root Cause Analyses (RCAs) post-resolution, ensuring that documentation leads to actionable, preventative measures.

Requirements

  • 2+ years of experience in project management or incident/escalation management.
  • Proven ability to manage multiple complex workstreams simultaneously under pressure.
  • Solid understanding of operational issues related to Global Payroll, Compliance, Integrations, and Fintech.
  • Exceptional written and verbal skills, with the ability to influence cross-functional peers to meet SLAs without direct authority.
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementincident managementescalation managementRoot Cause AnalysisSLA tracking
Soft Skills
communicationinfluenceaccountabilityrisk identificationtransparency