Deel

HR Specialist – Global Support, APAC

Deel

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Provide operational HR support for requests across multiple regions and time zones.
  • Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
  • Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
  • Manage and process operational requests while ensuring timely delivery within established SLAs
  • Serve as temporary operational backup for country HR operations when coverage gaps occur.
  • Collaborate with country owners and team leads to ensure continuity of HR service delivery.
  • Participate in cross-functional initiatives and operational improvements as required.
  • Other ad hoc duties as required by the HR Experience department to support operational needs.

Requirements

  • Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role
  • Fluent in English, and local language
  • Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model
  • Demonstrated experience working in high-volume HR operational environments
  • Experience working in a global HR environment supporting multiple regions or countries
  • Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality
  • Excellent written and verbal communication skills
  • Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment
  • Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable
  • Experience with HR systems, case management tools, or HRIS platforms
  • Must be located in one of these countries: Malaysia, Philippines or India
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR operationsHR shared servicesHR helpdeskHR hotlineticket-based support systemsHRIScase management toolscomplianceemployee life cycletime-sensitive HR requests
Soft Skills
written communicationverbal communicationorganizational skillsprioritization skillstime managementflexibilitycollaborationproblem-solvingattention to detailadaptability