Deel

Operational Excellence Specialist, People Ops

Deel

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

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About the role

  • Lead deep dives into complex, cross-functional People Ops processes (e.g., hiring, transfers, onboarding/offboarding, data changes) to identify inefficiencies and improvement opportunities.
  • Partner with People Tech, HRIS, and Product teams to implement automation solutions using system workflows, HRIS configurations, or ticketing tools.
  • Execute User Acceptance Testing (UAT) for new process designs or automation workflows, ensuring alignment with business requirements and smooth end-user experience.
  • Develop, maintain, and standardize SOPs, process guides, playbooks, and job aids for the People Team.
  • Own the centralized knowledge base (e.g., Confluence, Notion, internal wiki), ensuring content is accurate, up-to-date, searchable, and aligned with process standards.
  • Create and maintain documentation templates, style guides, and version control practices across People Ops.
  • Partner with HR and Compliance teams to formalize process updates into official policies.
  • Establish process metrics, monitor performance, and recommend enhancements based on data-driven insights.
  • Regularly audit processes and documentation for relevance, clarity, and accessibility.
  • Support process rollouts with training materials, communication plans, and stakeholder guidance.
  • Stay informed on new automation technologies, process improvement trends, and best practices to continuously evolve People Ops efficiency.
  • Work closely with People Ops, Product, Engineering, Compliance, and IT teams to ensure end-to-end process alignment.
  • Facilitate process mapping sessions, stakeholder discussions, and knowledge-sharing initiatives.

Requirements

  • 2-4 years of experience in People Operations, Process Improvement, Knowledge Management, or Technical Writing roles.
  • Proven experience in process analysis, optimization, automation, and redesign across HR or business operations.
  • Hands-on experience with HRIS systems (e.g., Workday, Deel, BambooHR, Rippling) and workflow tools.
  • Exceptional writing and documentation skills; ability to translate complex processes into clear, actionable content.
  • Strong analytical skills and experience using data to measure process and documentation improvements.
  • Proficiency with knowledge management tools (Confluence, Notion, Guru, SharePoint) and process mapping tools (Figma, Lucidchart).
  • Excellent collaboration, communication, and facilitation skills to work across technical and non-technical teams.
  • Detail-oriented, organized, and capable of managing multiple projects simultaneously.
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process analysisprocess optimizationautomationtechnical writingUser Acceptance Testingdocumentationprocess mapping
Soft Skills
collaborationcommunicationfacilitationanalytical skillsdetail-orientedorganizational skills