Deel

IT Support Technician – EMEA

Deel

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

CloudJamf

About the role

  • Overall Identity and Access Management responsibilities of software stack
  • Provision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.
  • Some manual processes and some through tools such as Okta, Lumos, or similar.
  • Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.
  • Availability to work from Saturday to Wednesday
  • Weekly technical support for new hire cohorts.
  • General management of devices with Operating Systems of both Windows & Microsoft.
  • Provide technical support on company wide webinars and meetings.
  • To create documentation for any new process that is introduced. Update internal onboarding/off-boarding information from time to time according to company’s requirements.
  • Ability to handle at least 40+ support tickets on a daily basis.

Requirements

  • Strong verbal and written communication skills
  • IT experience in a fast paced environment
  • Strong technical skills to analyze, troubleshoot, and support Operating Systems, MDM Softwares, and other cloud based software
  • Basic understanding of scripting languages: GAM, PowerShell, and Bash.
  • Driving the priority and time management of efforts to support/resolve assigned activities and communicate results/findings to users/management as necessary
  • Thorough understanding of interdepartmental relations
  • Bachelor of Science in Computer Science or a related field or equivalent experience
  • Or Three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position
  • 2+ years of experience building and managing Okta Workflows to optimize back-office IT processes for large-scale organizations (1,000+ users).
  • Strong proven experience creating automation flows with platforms such as Zapier, Workato, N8N, or equivalent on monthly basis
  • Any IT Support, IT Administration, or specific software certification is a plus.
  • Proven experience in administering applications like Okta, Slack, Jira, Google Workspace.
  • A deep understanding and familiarity with:
  • Role Based Access Control, Directory Services, Privileged Access Management, Directory Extensions, Single Sign-On, Password Vaults, Multi-Factor Authentication (MFA)
  • MDM softwares such as Jamf, Kandji, Intune, Airwatch or similar.
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scripting languagesGAMPowerShellBashOkta Workflowsautomation flowsMDM softwareRole Based Access ControlMulti-Factor AuthenticationPrivileged Access Management
Soft Skills
verbal communicationwritten communicationtime managementtroubleshootingtechnical supportinterdepartmental relationsanalytical skillsdocumentationprioritizationcustomer service
Certifications
IT Support certificationIT Administration certification