Customer Success Manager – Enterprise

Deel

full-time

Posted on: 1/30/2026

Location Type: Remote

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About the role

You’ll be the face and voice of Deel for our clients, both internally and externally.
In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.
You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues.
Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
Identify and flag risks that will lead to customer churn.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Drive adoption of platform features that will lead to a better customer experience and better retention.

You have a minimum of 2+ years of relevant work experience, including client-facing experience
Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Benefits

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisquantitative analysiscustomer relationship management

Soft Skills

relationship buildingstrategic guidanceproblem solvingcommunicationadaptabilityself-motivationanalytical thinkingcuriosity