Deel

Operations Manager, Expansion

Deel

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

SQL

About the role

  • Manage day-to-day operational workflows and identify areas for efficiency improvements.
  • Support automation initiatives to reduce manual processes and improve accuracy and speed.
  • Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
  • Ensure adherence to operational controls, compliance requirements, and risk management practices.
  • Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
  • Monitor operational performance metrics and escalate risks or gaps to leadership.
  • Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
  • Expand and improve self-service options to reduce dependency on manual support.
  • Implement regular feedback loops to capture insights and inform continuous improvement.
  • Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
  • Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
  • Track and report operational outcomes, providing insights and recommendations to leadership.
  • Execute operational projects and strategic initiatives in collaboration with senior leaders.

Requirements

  • 3+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
  • Demonstrated ability to manage and mentor small to mid-sized teams.
  • Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
  • KPI-driven, with experience tracking and improving performance metrics.
  • Exposure to process automation and operational tooling.
  • Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
  • Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
  • Collaborative team player with high energy and a bias for action.
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementprocess automationperformance metricsKPI trackingdata analysisSQL
Soft Skills
problem-solvingattention to detailsolutions-oriented mindsetcollaborativeteam leadershiphigh energybias for action