Deel

Customer Success Manager, SMB

Deel

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

SQL

About the role

  • Accounts: The Customer Success Manager will be responsible for a high volume of SMB accounts.
  • Risk: Identify and flag risks that will lead to customer churn.
  • Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
  • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
  • Responsible for providing a high-quality experience to our customers on a day-to-day basis.
  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
  • Drive adoption of platform features that will lead to a better customer experience and better retention.

Requirements

  • 2+ years of experience
  • You have a past history of elite performance
  • Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
  • A strong desire to be in the technology space
  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
  • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
  • Have a strong analytical foundation with the ability to manipulate and synthesize data
  • Are curious by nature and interested in making an impact
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship buildingcalm under pressurecelebrating partner successesdata savvyanalytical skillsself-startergrowth mentalityadaptabilitycuriositycritical thinking