Regional Manager, Immigration
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • ⛩ Anywhere in Asia
Visit company websiteJob Level
SeniorLead
About the role
- Overseeing capacity planning and workforce management across multiple regions ensuring accurate forecasting and alignment
- Provide detailed and accurate reporting to the Director and Operations Manager on regional performance, workforce management, and capacity planning
- Monitoring and ensuring the achievement of regional goals and KPIs
- Overseeing the final stages of hiring for key regional positions, including negotiation of job offers
- Conducting regular performance reviews and providing feedback to Immigration Consultants
- Address and resolve complex escalated employee and client complaints, ensuring positive outcomes and consistent solutions
- Assisting with compliance and risk management activities related day to day operations
- Leading the launch of new immigration services and products, including end-to-end project management, development and updating of SOPs and operational documentation, and training and enablement of regional teams to ensure consistent, high-quality delivery
Requirements
- 7-10 years of immigration or global mobility experience, including at least 2+ years in a regional or country leadership role overseeing immigration operations across multiple APAC jurisdictions
- Demonstrated experience establishing, scaling, and standardizing immigration processes in two or more APAC countries
- Strong understanding of immigration frameworks across APAC, including country-specific regulatory requirements
- Familiarity with key APAC immigration authorities (e.g., Singapore MOM, Australia Department of Home Affairs, Japan ISA, and Hong Kong Immigration Department)
- Fluency in Mandarin (written and spoken) required; ability to communicate effectively with regional stakeholders, partners, and authorities
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
capacity planningworkforce managementreportingperformance reviewscompliance managementrisk managementproject managementSOP developmenttrainingimmigration processes
Soft skills
leadershipcommunicationproblem-solvingnegotiationfeedback provisionstakeholder engagementconflict resolutionorganizational skillsteam enablementcustomer service