Junior Cloud Operations Analyst
Dedalus
full-time
Posted on:
Location Type: Remote
Location: Brasil
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Job Level
Tech Stack
About the role
- Work with the Operations team to maintain and manage client environments in Cloud Computing (AWS, Azure, OCI, and GCP).
- Responsible for identifying and qualifying incidents/requests.
- Perform initial communication with the client, document in the ITSM tool, and escalate internally when necessary.
- Analyze and handle requests based on existing KBs and/or available knowledge.
- Update and document technical procedures and best practices / contribute to the knowledge base.
- Analyze and perform troubleshooting to investigate various issues and document findings in the ITSM tool.
- Create, update, and document technical procedures and best practices / contribute to the knowledge base.
- Strong proficiency in resolving/closing tickets with a high level of quality and supporting evidence.
Requirements
- Basic knowledge of the ITIL framework
- Bachelor’s degree completed or in progress
- Basic knowledge of the ITIL framework
- Experience in customer support and service
- Basic English or Spanish (reading, writing, and speaking)
- AWS, Azure, or OCI Fundamentals/Foundations certification
Benefits
- Health plan
- Dental plan
- Life insurance
- Meal allowance | Food allowance
- Transport allowance | Company shuttle
- Private pension plan
- Childcare assistance
- Support for certifications
- Home office allowance (technology area only, 100% remote)
- Day off
- Extended parental leave (paternity and maternity)
- Partnership with SESC
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cloud ComputingAWSAzureOCIGCPITSMtroubleshootingtechnical proceduresknowledge baseincident management
Soft Skills
customer supportcommunicationdocumentationproblem-solvingescalation
Certifications
AWS FundamentalsAzure FundamentalsOCI FundamentalsITIL framework