Dedalus

Application Support Manager

Dedalus

full-time

Posted on:

Location Type: Office

Location: Toulouse • France

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Job Level

Junior

Tech Stack

SQL

About the role

  • Manage a team of around 20 employees: recruitment, performance management, working hours, training, etc.
  • Handle escalated customer requests and dispute cases in accordance with the service contract and established processes
  • Manage client relationships
  • Manage the entity’s budget and monitor activity KPIs (number of calls, productivity, revenue, etc.)
  • Coordinate and organize support operations in line with the company’s strategy
  • Develop and promote best practices
  • Represent and advocate for customer support with various internal and external stakeholders

Requirements

  • Experience in team management with the ability to unite and motivate staff
  • Knowledge of application support and the healthcare sector, ideally with laboratory software
  • Knowledge of SQL and basic networking
  • Professional level English
  • Ability to drive reporting and performance indicators (preferred)
  • Experience with continuous improvement and change management (preferred)
Benefits
  • Professional development
  • Ongoing training
  • Motivating and rewarding work environment
  • Commitment to diversity and inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLnetworkingapplication supportperformance managementbudget managementKPI monitoringcontinuous improvementchange management
Soft Skills
team managementstaff motivationcustomer relationship managementadvocacycommunication