Customer Service Manager
Dedalus
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Manage technical relationships with assigned clients;
- Understand client needs and drive new business opportunities together with the GC;
- Have a deep understanding of contracts and ensure their correct execution, balancing the interests of the client and Dedalus;
- Monitor cloud usage and behavior, identifying risks, threats, and opportunities;
- Be familiar with and apply vendor incentives, aligning them with client needs;
- Lead executive committees, presenting the Management Book with key service KPIs (Tickets, Crises, Actions, and Recommendations);
- Support clients in achieving their business goals and outcomes;
- Identify opportunities to modernize and advance the digital journey;
- Provide proactive guidance on products and services;
- Act in a consultative manner, supporting the adoption of modern technologies;
- Ensure clients understand the value of Dedalus' services, encouraging their continuous evolution;
- Encourage client participation in Dedalus' marketing and/or partner events.
Requirements
- Strong interpersonal skills;
- Enthusiasm and a positive attitude in daily activities;
- Active listening skills;
- Charisma and strong relationship-building ability;
- Proactivity, analytical skills, and critical thinking to propose solutions assertively, with a focus on delivery quality to the end customer;
- Experience in cloud computing environments (AWS, Azure, and/or OCI);
- Good verbal and written communication skills;
- Resilience, energy, and the ability to perform under pressure.
Benefits
- Flash Benefits for meal and food allowances;
- Transportation allowance/company shuttle;
- Health plan with dependent coverage;
- Dental plan;
- Life insurance;
- Pharmacy partnerships/discounts;
- Gym membership discounts/partnership;
- Telemedicine app offering telepsychology, nutrition, physical education, and more;
- Day Off;
- Childcare allowance;
- Inclusion assistance;
- Home office allowance (for fully remote positions only);
- Language training program;
- Private pension program;
- Certification program;
- Educational partnerships;
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud computingAWSAzureOCIcontract managementKPI monitoringdigital transformationconsultative sellingrisk assessmentvendor management
Soft Skills
interpersonal skillsactive listeningrelationship buildingproactivityanalytical skillscritical thinkingverbal communicationwritten communicationresiliencepositive attitude