DecoPac, Inc.

Onboarding Specialist

• Conduct onboard meetings.
• Conduct virtual Software demos, onboarding training sessions, and technology service support.
• Understand and analyze customer requirements and goals in order to effectively tailor services and program solutions that meet their needs and drive sales growth.
• In partnership with the Sales team, Develop and execute customized onboarding plans tailored to each customers specific requirements and objectives.
• Gather feedback from customers regarding their onboarding experience and use insights to enhance the onboarding process for future clients.
• Monitor customer progress and engagement with the software platform, identifying areas for improvement or additional training needs to ensure customer growth.
• Partner with Sr. Manager, the DecoPac Digital team, and the customer to provide support for DecoPac’s customer technology components to achieve customers’ goals.
• Become a subject matter expert on DecoPac technology solutions and implementation steps to support customers as needed in partnership with Sales.
• Partner with Customer Solution Analyst and facilitate a process for managing customer escalations.
• Solve problems with curiosity and creativity; embrace challenges and change.
• Collaborate with internal teams to develop customized solutions that align with customer objectives and deliver exceptional service experiences.
• Provide customers with full cycle program needs and set up including placement and product needs.

Customer Onboarding & Accounts Specialist