Decisiv, Inc.

Technical Writer

• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed.
• Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language.
• Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates.
• Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content.
• Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content.
• Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations.
• Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
• Define and evolve content architecture aligned with user needs and product organization.
• Build a content roadmap tied to the product roadmap and sprint cycles.
• Establish content operations including workflow, tooling, governance, and contribution guidelines.
• Use analytics and search data to measure content performance and drive iteration.
• Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma.
• Produce friction‑reducing UI copy that minimizes the need for complex support documentation.
• Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language.

Technical Writer, Content Strategist