Technical Writer, Content Strategist

Decisiv, Inc.

Technical Writer & Content Strategist managing documentation and content for SRM platform. Collaborating with product, design, and engineering teams on content development.

Posted 6/27/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $50 per hourWebsite

About the role

Key responsibilities & impact

Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed.
Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language.
Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates.
Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content.
Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content.
Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations.
Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
Define and evolve content architecture aligned with user needs and product organization.
Build a content roadmap tied to the product roadmap and sprint cycles.
Establish content operations including workflow, tooling, governance, and contribution guidelines.
Use analytics and search data to measure content performance and drive iteration.
Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma.
Produce friction‑reducing UI copy that minimizes the need for complex support documentation.
Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language.

Requirements

What you’ll need

5+ years of experience spanning technical writing and content strategy in SaaS or platform environments.
Hands‑on Zendesk experience creating, organizing, and maintaining help center content.
Experience with Pendo or similar in‑app guidance platforms.
Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
Ability to deliver end‑to‑end content strategy from research to execution and measurement.
Exceptional writing skills across technical, UX, and user‑facing contexts.
Experience working in Figma and contributing to UX copy within design workflows.
Fluency with AI‑assisted writing tools across documentation and UX copy.
Comfort with HTML and CSS; JavaScript familiarity is a plus.
Data literacy with the ability to derive insights from analytics tools.
Strong independent work capability with proactive communication in a remote environment.
Commitment to writing quality (including, proudly, the Oxford comma).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Decisiv, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2001 📋 Compliance 👥 HR Tech 🤝 B2B Compliance
HR Tech
B2B Decisiv, Inc. is a company focused on providing resources and services tailored for ADP clients, particularly those with home-based employees. The company offers information on state and federal regulatory compliance, including posters and brochures necessary for businesses to remain compliant with workplace regulations. Decisiv, Inc. ensures that clients have access to the latest updates and resources related to employment and labor laws. Technical Writer, Content Strategist Job not on LinkedIn 🔥 9 minutes ago 🇺🇸 United States – Remote 💵 $0 - $50 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔏 Technical Writer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed.
Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language.
Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates.
Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content.
Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content.
Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations.
Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
Define and evolve content architecture aligned with user needs and product organization.
Build a content roadmap tied to the product roadmap and sprint cycles.
Establish content operations including workflow, tooling, governance, and contribution guidelines.
Use analytics and search data to measure content performance and drive iteration.
Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma.
Produce friction‑reducing UI copy that minimizes the need for complex support documentation.
Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language. 🎯 Requirements
5+ years of experience spanning technical writing and content strategy in SaaS or platform environments.
Hands‑on Zendesk experience creating, organizing, and maintaining help center content.
Experience with Pendo or similar in‑app guidance platforms.
Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
Ability to deliver end‑to‑end content strategy from research to execution and measurement.
Exceptional writing skills across technical, UX, and user‑facing contexts.
Experience working in Figma and contributing to UX copy within design workflows.
Fluency with AI‑assisted writing tools across documentation and UX copy.
Comfort with HTML and CSS; JavaScript familiarity is a plus.
Data literacy with the ability to derive insights from analytics tools.
Strong independent work capability with proactive communication in a remote environment.
Commitment to writing quality (including, proudly, the Oxford comma). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Writer – Developer Focused 🕒 Yesterday Compose.ly 51 - 200 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Technical Writer creating developer documentation for vector databases in fast-paced startup. Collaborating with engineering and product teams to enhance developer experience. 🇺🇸 United States – Remote 💵 $7.2k - $8.8k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔏 Technical Writer Technical Writer – Contract 🕒 May 19 Therabody 201 - 500 🧘 Wellness 🔧 Hardware 🛍️ eCommerce Website LinkedIn All Job Openings Contract Technical Writer responsible for creating product documentation for consumer wellness devices at Therabody. Collaborating with engineering and regulatory teams to ensure clear communications and compliance. 🇺🇸 United States – Remote 💵 $55 - $75 / hour 💰 $165M Private equity on 2022-10 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔏 Technical Writer 🦅 H1B Visa Sponsor Technical Writer 🕒 April 15 Indigo Beam Consulting 51 - 200 🤝 B2B 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Writer creating user-friendly documentation for Indigo Beam's technology solutions. Collaborating with teams to translate complex technical concepts into clear and concise content. 🇺🇸 United States – Remote 💵 $60 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔏 Technical Writer Senior Technical Writer 🕒 April 1 DevDocs 11 - 50 ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Senior Technical Writer working with a client to document installation of car wash products. Focusing on creating manuals for hardware installation, starting with water-pump panels. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟠 Senior 🔏 Technical Writer Technical Writer – Contract 🕒 April 1 ServiceTitan 1001 - 5000 ☁️ SaaS 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Contract Technical Writer at ServiceTitan creating content for internal and external documentation. Collaborating with various teams to ensure quality and consistency across all documentation. 🇺🇸 United States – Remote 💰 $200M Series G on 2021-06 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔏 Technical Writer 🦅 H1B Visa Sponsor View More Technical Writer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical writingcontent strategyHTMLCSSJavaScriptanalyticsUX writingmicrocopycontent architecturecontent operations

Soft Skills

proactive communicationstakeholder presentationindependent workwriting qualitycollaborationanticipation of needsauditingcontent improvementuser advocacymethodology