DecisionPoint Corporation

Product Designer

• Evaluate user experience, engagement patterns, and behavior flows across MC&FP websites and applications.
• Identify usability issues, friction points, and engagement barriers affecting task completion and satisfaction.
• Analyze user journeys, interaction paths, and drop off points.
• Support usability testing activities and analysis of results.
• Provide actionable recommendations to improve navigation, content structure, and engagement outcomes.
• Collaborate with digital strategy, content, analytics, and IT teams to inform platform improvements.
• Support development of UX and engagement analysis reports, dashboards, and briefings.
• Track UX and engagement metrics over time to assess improvement effectiveness.
• Ensure findings are clearly documented and aligned with established UX methodologies.
• Support continuous improvement of UX evaluation and engagement analysis approaches.

UX Engagement Analyst

Solutions Engineer

• Lead architecture and design for high-visibility, complex initiatives, including Enterprise platforms, cloud and hybrid environments, Systems integration and modernization efforts, and cybersecurity support.
• Personally develop end-to-end solution architectures and approaches; Reference architectures and design patterns; and develop technical approaches for proposals, white papers, and program baselines.
• Serve as chief architect on priority proposal efforts.
• Partner with the growth and operations teams to resolve solution challenges and ensure solutions are buildable, scalable, and secure.
• Build, lead, and mentor a team of solution architects and senior technologists through design reviews, paired architecture sessions, and active participation in delivery of solutions.
• Set clear expectations for architectural quality, documentation, and accountability.
• Foster a culture of ownership, delivery excellence, and continuous improvement.
• Actively support capture and proposal efforts, technical win strategies, and customer and executive briefings.
• Translate customer needs into clear, credible, and executable architectures.
• Serve as the trusted technical voice with customers, business development, and program leadership.
• Apply AI/ML and advanced analytics to optimize solution design, delivery, and mission outcomes.
• Lead and deliver solution architectures in a federal government contracting environment, including active participation in program execution, contract startup, and operational sustainment, with working knowledge of FAR-based contracts, SLAs, and compliance-driven delivery constraints.

Senior Solutions Architect

Project Manager

• Oversee TOC and ITSD teams, ensuring performance, growth, and professional development
• Manage incidents and changes, ensuring timely and effective resolution
• Direct Call Center operations and ticket resolution workflows in accordance with established SLAs
• Foster strong customer relationships by managing internal and external stakeholder engagement
• Monitor team performance against SLAs and implement improvements to enhance service delivery
• Lead cross-functional collaboration with other service areas to align ITSD operations with organizational goals
• Serve as the escalation point for major incidents and ensure communication to executive leadership
• Identify opportunities for innovation and process optimization across the ITSD

UX Engagement Analyst

Senior Solutions Architect

Senior IT Project Manager