Support Center Analyst

DecisionPoint Corporation

Support Center Analyst providing remote IT support to Bureau of Land Management. Responsible for tracking and resolving IT incidents and requests with exceptional customer service.

Posted 5/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesJunior💰 $50,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Remote computer support
Owning, tracking and resolving Information Technology (IT) incidents and requests
Fulfilling requests and resolving incidents within SLAs on a daily basis
Responding to alerts and escalations and working with both user and IT support groups
Providing Tier I and Tier II onsite and remote (desktop level) support and basic network troubleshooting support
Creating, modifying, or deactivating user accounts
Developing and maintaining operational & knowledge management documentation

Requirements

What you’ll need

High School Diploma
A minimum 1 years of experience
Must be able to evaluate approved security product capabilities and develop solutions
Ability to obtain a Public Trust

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) Match
Health Savings Account
Flexible Spending Account
Training Reimbursement
Education Assistance
Paid Time Off
Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer supportIT incident managementuser account managementnetwork troubleshootingoperational documentationknowledge management

Soft Skills

problem-solvingcommunicationcollaborationtime management

Certifications

High School DiplomaPublic Trust