Support Center Analyst

DecisionPoint Corporation

. Remote computer support . Owning, tracking and resolving Information Technology (IT) incidents and requests . Fulfilling requests and resolving incidents within SLAs on a daily basis . Responding to alerts and esca

Posted 5/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesJunior💰 $50,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Remote computer support
Owning, tracking and resolving Information Technology (IT) incidents and requests
Fulfilling requests and resolving incidents within SLAs on a daily basis
Responding to alerts and escalations and working with both user and IT support groups
Providing Tier I and Tier II onsite and remote (desktop level) support and basic network troubleshooting support
Creating, modifying, or deactivating user accounts
Developing and maintaining operational & knowledge management documentation

Requirements

What you’ll need

High School Diploma
A minimum 1 years of experience
Must be able to evaluate approved security product capabilities and develop solutions
Ability to obtain a Public Trust

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) Match
Health Savings Account
Flexible Spending Account
Training Reimbursement
Education Assistance
Paid Time Off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

computer supportIT incident managementuser account managementnetwork troubleshootingoperational documentationknowledge management

Soft Skills

problem-solvingcommunicationcollaborationtime management

Certifications

High School DiplomaPublic Trust