DecisionPoint Corporation

Full-stack Engineer

• Participate in software design and code reviews to ensure delivery of quality products and enhance skillsets.
• Write clean, maintainable code using object-oriented design patterns and solid principles.
• Develop comprehensive unit test suites with high code coverage using mocking frameworks (Moq, NSubstitute).
• Support and enhance legacy .NET Framework applications while planning modernization strategies.
• Engage in application design process as a technical contributor.
• Troubleshoot advanced production issues in collaboration with DevOps.
• Stay up to date on advanced programming techniques and software technologies.
• Contribute to investments and research that fuel innovation and technological advancements.
• Document and communicate proposed software solutions with integrated, cross-functional Development team in a fast paced highly technical environment.

Software Developer

Support Engineer

• The Initial Call Intake function provides detailed interaction/incident documentation of reported problems utilizing the incident management system.
• Documentation in the incident management system is required for both real-time voice and virtual reported problems.
• Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
• Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
• Customer Service Representatives also utilize operational communications systems to communicate real-time events to management and customers as required.
• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Respond to customer calls concerning general inquiries, providing “how to” assistance for specific problems.
• Accept and process virtual call inquiries for hardware and software.
• Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Close all tickets only when a problem has been resolved to the customer’s satisfaction and all steps to resolve an issue are completely documented in the service tickets.
• Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
• Gather information and follow required diagnostic procedures.
• Adhere to the Standard Operating Procedures (SOP).

Help Desk Support Technician

Program Manager

• Serve as Task Order Manager (TOM) with full responsibility for contract execution, compliance, and customer satisfaction.
• Develop, maintain, and govern core Program Management artifacts, including the Program Management Plan (PMP), Work Breakdown Structure (WBS), integrated schedules, RACI matrices, and risk and issue registers.
• Manage CLINs, task order modifications, optional work requests, and scope changes in coordination with Government leadership.
• Lead service transitions, operational readiness reviews, and onboarding new capabilities.
• Lead and manage audit, inspection, and assessment activities, ensuring timely identification of gaps and implementation of corrective actions.
• Provide executive oversight of 24x7x365 TOC operations, ensuring continuous availability, rapid incident response, and sustained service performance across all shifts, weekends, holidays, and surge events.
• Oversee vendor and subcontractor performance to ensure alignment with Government priorities, contractual obligations, and service levels.

Senior Program Manager – Task Order Manager, Vendor Operations Lead

Business Analyst

• Provide support to the 24/7 Emergency Operations Center (EOC) staff
• Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public
• Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME- Duty Officer/Communications Coordinator)
• Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols
• Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance
• Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer

Senior Business Analyst – Watch Officer

• Contractor shall provide support to the 24/7 Emergency Operations Center (EOC) staff.
• Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public.
• Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME- Duty Officer/Communications Coordinator).
• Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols.
• Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance.
• Become proficient with documentation of response-related calls in the appropriate CDC system, record all calls in the database by type, caller, etc., and record the specific action taken to satisfactorily accommodate the caller.
• Receive response-related reports and distribute to internal and external partners, as requested.
• Triage response-related Requests for Information (RFI), for Assistance (RFA), or Resources (RFR) when received.
• Serve as action officer that follows up on response-related critical actions on behalf of the Duty Officer and/or Senior Operations Officer.
• Tracks critical actions for monthly report for Duty Officer and Senior Operations Officer.
• Coordinates with response task forces and teams to meet support requirements.
• When required, coordinate with the Duty Officer to update protocols and procedures related to triage of incoming response calls.
• Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer.

Business Analyst, Watch Officer

Systems Engineer

• Designs, deploys, and implements VMware infrastructure components, including ESXi hosts, vCenter Server, and associated management tools.
• Manages Microsoft Windows domain architecture, including Active Directory deployment, Group Policy configuration, and DNS/DHCP services.
• Creates and administers virtual desktop environments (e.g., Horizon View), virtual machine templates, snapshots, and virtual networking.
• Configures and provisions storage systems (e.g., iSCSI, NFS, VMFS), and performs patch management, data backup, and disaster recovery planning.
• Performs capacity planning, system monitoring, and performance tuning to proactively identify and resolve infrastructure issues.
• Communicates effectively with stakeholders and supports the successful delivery of IT infrastructure projects and operational goals.

Senior Systems Engineer

Network Engineer

• Install, configure, troubleshoot, and monitor enterprise network systems, hardware, and software applications
• Implement and maintain DISA Security Technical Implementation Guides (STIGs) to ensure compliance across network components
• Evaluate, respond to, and remediate network incidents
• Collaborate with Windows, Unix, and other server administrators to design system architectures
• Review and analyze Security Information and Event Management (SIEM) tools to identify, investigate, and resolve network events

Computer Network Architect, Data Center

System Administrator

• Administer, configure, and maintain Unix/Linux operating systems in classified and unclassified environments.
• Perform system patching, upgrades, hardening, and vulnerability remediation in accordance with DISA STIGs.
• Monitor system performance, logs, and alerts; troubleshoot and resolve system and network issues.
• Manage user accounts, access controls, and system permissions.
• Support backups, disaster recovery, and system restoration activities.
• Provide Tier II/III support and participate in after-hours or surge operations as required.
• Maintain system documentation and support change management processes.
• Collaborate with network, cybersecurity, and engineering teams to support operational requirements.

Senior Unix/Linux Systems Administrator

Project Manager

• Manage IT transformation projects at Norfolk Naval Shipyard.
• Oversee tasking and cross-team coordination.
• Drive risk management and quality assurance.
• Produce performance management reporting.

Senior Project Manager

Security Analyst

• Apply computer security (CS) and information security (INFOSEC) concepts, principles, and requirements to protect enterprise IT systems and data
• Conduct system and network vulnerability analyses to identify security weaknesses and recommend corrective actions
• Perform risk assessments and risk mitigation analyses to reduce threats and vulnerabilities to acceptable levels
• Support and execute Security Test and Evaluation (ST&E) activities to validate system security controls and compliance
• Develop, maintain, and support contingency planning activities, including backup, recovery, and continuity of operations
• Configure, implement, and maintain firewall policies in accordance with security requirements and approved configurations
• Manage and assess network ports and protocols to ensure secure and authorized communications
• Perform day-to-day Vulnerability Remediation Asset Management (VRAM) activities to track, prioritize, and resolve identified vulnerabilities
• Enter and maintain system baseline configurations in VRAM by uploading and validating vulnerability scan results from representative baseline systems
• Utilize cybersecurity tools and applications, including ACAS, HBSS, Microsoft Defender for Endpoint (MDE), Microsoft Defender for Identity (MDI), and Splunk, to monitor, analyze, and remediate security events

Information Security Analyst

• Lead day-to-day tasking and cross-team coordination for IT transformation projects
• Build and manage project schedules; track milestones and dependencies
• Drive risk management (identify, mitigate, monitor) across workstreams
• Oversee quality management to ensure work meets standards and objectives
• Produce and deliver performance management reporting to stakeholders
• Conduct/coordinate technology assessments; guide system design and systems analysis
• Provide programmatic support, including quality assurance, acquisition planning, and budget planning

Deputy Project Manager

• Support Navy and DoD information systems through Cybersecurity (CS), Certification & Accreditation (C&A), and Risk Management Framework (RMF) activities.
• Perform security assessments and analysis, including IA controls validation, risk assessments, and risk mitigation planning.
• Serve as a Navy Qualified Validator (NQV), supporting system Accreditation & Authorization (A&A) efforts.
• Conduct system and network vulnerability analysis and support remediation and mitigation activities.
• Execute STIG assessments and manage RMF artifacts using automated STIG tools and eMASS.
• Support Security Test and Evaluation (ST&E) activities and document results.
• Develop and maintain RMF documentation, including SOPs, CONOPs, security plans, and POA&Ms.
• Support contingency planning, training, and testing related to system security.
• Provide expert guidance to system owners and stakeholders on cybersecurity compliance and vulnerability mitigation.

Information Security Analyst, Navy Qualified Validator

Customer Support

• Provide Tier II computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
• Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
• Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures.
• Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
• Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
• Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
• Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
• Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
• Support shift-based or on-call operational schedules, as required.
• Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs).
• Follow ITIL-aligned service management practices and contribute to continuous service improvement.

Junior Computer User Support Specialist

• Provide Tier III computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
• Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
• Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures.
• Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
• Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
• Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
• Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
• Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
• Support shift-based or on-call operational schedules, as required.
• Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs).
• Follow ITIL-aligned service management practices and contribute to continuous service improvement.

Computer User Support Specialist

• Configure, manage, and maintain SharePoint Server (2016/2019) environments, including: Web applications, site collections, content databases, and service applications.
• Manage user permissions, Active Directory group integration, and SharePoint security policies.
• Implement and maintain governance policies, backup and recovery plans, and disaster recovery strategies.
• Perform routine system health checks, apply patches, Cumulative Updates (CUs), and Service Packs (SPs) to maintain system stability.
• Monitor system performance, analyze logs, and respond to system alerts or issues affecting SharePoint availability or performance.
• Investigate and resolve SharePoint errors, performance bottlenecks, and service disruptions.
• Provide tier 2/3 support to end users and site owners for SharePoint issues.
• Deploy and configure custom or third-party SharePoint solutions, features, and web parts.