Senior Program Manager – Task Order Manager, Vendor Operations Lead
DecisionPoint Corporation
full-time
Posted on:
Location Type: Office
Location: Arlington • Virginia • United States
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Job Level
About the role
- Serve as Task Order Manager (TOM) with full responsibility for contract execution, compliance, and customer satisfaction.
- Develop, maintain, and govern core Program Management artifacts, including the Program Management Plan (PMP), Work Breakdown Structure (WBS), integrated schedules, RACI matrices, and risk and issue registers.
- Manage CLINs, task order modifications, optional work requests, and scope changes in coordination with Government leadership.
- Lead service transitions, operational readiness reviews, and onboarding new capabilities.
- Lead and manage audit, inspection, and assessment activities, ensuring timely identification of gaps and implementation of corrective actions.
- Provide executive oversight of 24x7x365 TOC operations, ensuring continuous availability, rapid incident response, and sustained service performance across all shifts, weekends, holidays, and surge events.
- Oversee vendor and subcontractor performance to ensure alignment with Government priorities, contractual obligations, and service levels.
Requirements
- 10+ years of progressive IT program and/or task order management experience, preferably supporting federal IT operations or technical operations centers.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (an additional 10 years of relevant experience may substitute).
- ITIL v4 certification (required).
- Demonstrated leadership across IT Service Management, audit readiness, quality and performance governance, vendor oversight, and large multi-disciplinary teams.
- Strong executive-level communication, reporting, and stakeholder engagement skills.
- Federal experience preferred; DHS or CISA experience highly desirable.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Program Management Plan (PMP)Work Breakdown Structure (WBS)integrated schedulesRACI matricesrisk registersissue registersaudit readinessIT Service Managementvendor oversighttask order management
Soft Skills
leadershipexecutive-level communicationreportingstakeholder engagementcustomer satisfactionoperational readinessteam managementgap identificationcorrective actionsservice performance
Certifications
ITIL v4Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology