Benefits Specialist
DecisionHR
full-time
Posted on:
Location Type: Office
Location: St. Petersburg • Florida • United States
Visit company websiteExplore more
Tech Stack
About the role
- Provide superior customer service support to DHR clients and employees regarding benefits.
- Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
- Provide support for new client enrollment in DHR benefit programs.
- Answer certain incoming phone calls for the benefits department about health plans and providers.
- Perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy.
- React within specified time frames to all inquiries and maintain superior client relationships.
- Provide ongoing support for clients enrolled in DHR benefit programs.
- Research and resolve basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses.
- Document information to track interactions and the resolution of issues.
- Guide clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention.
- Interact with carriers and vendors to resolve customer needs.
- Participate in special projects as needed.
- Proactively strive to solve client issues that are benefit-related and seek assistance when the solution isn’t easily obtained.
- Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements.
Requirements
- Familiarity with Health and Benefits administration, either through education or work experience.
- 2-5 years minimum work experience.
- Microsoft Office proficiency, including PowerPoint.
- H.S. Diploma is required or equivalent.
- Experience in Customer Service and/or Employee Benefits.
- PEO experience preferred.
- Bachelor's degree preferred.
- Adobe Pro knowledge preferred.
- At least two years of ACA administration.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryreconciliationcustomer servicebenefits administrationACA administrationhealth plan interpretationissue resolutiondocument trackingclient enrollment supportproduct offering guidance
Soft Skills
superior customer serviceclient relationship managementproblem-solvingcommunicationproactive supportorganizational skillsattention to detailtimelinesscollaborationadaptability