DecisionHR

Benefits Specialist

DecisionHR

full-time

Posted on:

Location Type: Office

Location: St. Petersburg • Florida • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

React

About the role

  • Provide superior customer service support to DHR clients and employees regarding benefits.
  • Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
  • Provide support for new client enrollment in DHR benefit programs.
  • Answer certain incoming phone calls for the benefits department about health plans and providers.
  • Perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy.
  • React within specified time frames to all inquiries and maintain superior client relationships.
  • Provide ongoing support for clients enrolled in DHR benefit programs.
  • Research and resolve basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses.
  • Document information to track interactions and the resolution of issues.
  • Guide clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention.
  • Interact with carriers and vendors to resolve customer needs.
  • Participate in special projects as needed.
  • Proactively strive to solve client issues that are benefit-related and seek assistance when the solution isn’t easily obtained.
  • Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements.

Requirements

  • Familiarity with Health and Benefits administration, either through education or work experience.
  • 2-5 years minimum work experience.
  • Microsoft Office proficiency, including PowerPoint.
  • H.S. Diploma is required or equivalent.
  • Experience in Customer Service and/or Employee Benefits.
  • PEO experience preferred.
  • Bachelor's degree preferred.
  • Adobe Pro knowledge preferred.
  • At least two years of ACA administration.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryreconciliationcustomer servicebenefits administrationACA administrationhealth plan interpretationissue resolutiondocument trackingclient enrollment supportproduct offering guidance
Soft skills
superior customer serviceclient relationship managementproblem-solvingcommunicationproactive supportorganizational skillsattention to detailtimelinesscollaborationadaptability