Decision Support Systems Pte Ltd

Customer Support

• Provide reactive customer support via live chats, messages, and inquiries on TikTok Shop and other global marketplaces (e.g., handle fraud claims, order issues, product questions).
• Meet strict platform SLAs (e.g., respond to TikTok inquiries within 1 day – missing this trigger automatic customer refunds).
• Operate directly inside the TikTok app and other marketplace seller/creator tools for real-time support.
• Proactively collect and organize data (e.g., customer feedback, issue trends) to support QBRs, reporting, and strategic initiatives.
• Escalate complex issues appropriately while maintaining high CSAT and compliance.
• Document interactions, resolutions, and insights into shared systems for team visibility.
• Support 24/7 operational coverage in alignment with global team needs.

Marketplace Customer Support Specialist

Revenue Operations

• Conduct proactive creator outreach and deal brokering using client’s licensed tool (starts with “E” – e.g., Euka or similar) to recruit, negotiate, and onboard affiliates/creators.
• Manage end-to-end creator relationships, including sample coordination, performance tracking, and retention.
• Develop and execute content strategy, including human-created and AI-driven content, plus marketing boosts to drive sales.
• Monitor and optimize TikTok Shop performance (listings, promotions, affiliate programs) to maximize GMV/revenue.
• Collaborate with internal teams on campaign planning, content calendars, and performance reporting.
• Support additional marketplaces (e.g., Rakuten) as needed for broader revenue growth.
• Maintain detailed records of outreach, deals, and results for QBRs and strategy reviews.

TikTok Shop Revenue Operator, Creator & Affiliate Manager

Frontend Engineer

• Develop, customize, and maintain WordPress websites and web applications.
• Create custom themes, plugins, and website functionality.
• Optimize website performance, security, and user experience.
• Troubleshoot and resolve website issues in a timely manner.
• Implement responsive designs across desktop and mobile devices.
• Collaborate with designers, content teams, and stakeholders on project requirements.
• Integrate third-party tools, APIs, and marketing technologies.
• Support website enhancements and ongoing maintenance.
• Assist with application development and AI integrations when required.

Web Developer

2D Artist

• Design and produce creative marketing, advertising, and promotional materials.
• Create and edit layouts for print and digital publications.
• Prepare final artwork as high-resolution PDF files for production.
• Ensure all creative assets align with company branding and design standards.
• Source and incorporate high-quality images from licensed image libraries.
• Collaborate with internal teams to understand project requirements and deadlines.
• Manage multiple projects simultaneously while maintaining accuracy and quality.
• Revise designs based on feedback and stakeholder requirements.
• Meet strict production timelines and turnaround expectations.

Graphic Artist

Sales

• Oversee digital marketing campaigns from planning and execution to monitoring and reporting
• Prepare and manage insertion orders to ensure that campaign details and client requirements are clearly outlined
• Gather and organize all required assets for digital campaigns
• Assist with periodic invoicing and tracking of payments
• Act as a point of contact for clients, addressing inquiries, providing updates, and ensuring high levels of client satisfaction
• Work closely with cross-functional teams and the advertising director
• Create B2B emails to customers and prospects alerting them of new research, products and opportunities

Marketplace Customer Support Specialist

TikTok Shop Revenue Operator, Creator & Affiliate Manager

Web Developer

Graphic Artist

Sales Assistant