Decision Resources

Systems Engineer

• Responsible for the installation, configuration, and maintenance of Infor CloudSuite Industrial ERP (SyteLine, Factory Track and Infor OS) for existing and new clients.
• Perform upgrades from older versions of SyteLine to SyteLine V10 for both on premise and cloud clients.
• Install, configure and maintain SyteLine ERP software and add on applications for clients, ensuring compliance with best practices and organizational standards.
• Execute software upgrade procedures to migrate from older versions of SyteLine and Factory Track to the current versions.
• Install Microsoft SQL Server.
• Perform post provisioning in the cloud and coordinate db transfer activities with the Infor cloud team.
• Setup and configure users, printers and devices on SyteLine and Factory Track.
• Train and provide ongoing support to clients for system administration, configuration, best practices and technical issue resolution.
• Troubleshoot and resolve issues with applications and systems.
• Assist with performing backups and configuration of db refreshes on premise.
• Complete SQL performance tuning and optimization.

SyteLine Systems Engineer