Decision Foundry

Salesforce Administrator

Decision Foundry

full-time

Posted on:

Location Type: Hybrid

Location: Twinsburg • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $120,000 per year

About the role

  • Own day-to-day Salesforce administration to ensure platform stability, consistency, and performance.
  • Configure and maintain Salesforce capabilities, including:
  • - Objects, fields, page layouts, Lightning pages, record types, and validation rules
  • - Assignment rules, queues, approvals, and routing logic (as applicable)
  • - Declarative automation (Flows) and related troubleshooting
  • - Reports, dashboards, and list views to support operational decision-making
  • Implement configuration changes with speed and accuracy while maintaining clean documentation and supportability standards.
  • Run a structured support and enhancement intake process (request intake → triage → backlog → build → test → deploy → hypercare).
  • Manage day-to-day casework with discipline:
  • - Prioritize by severity, user impact, and operational risk
  • - Establish clear ownership, SLAs, and escalation paths
  • - Provide consistent communication back to stakeholders
  • Drive root cause resolution, not just symptom fixes, to reduce repeat tickets and platform noise.
  • Enforce change governance and release discipline to protect production stability, including:
  • - Proper documentation, approvals, and scope control
  • - Regression testing expectations and validation steps
  • - Release calendars and communication standards
  • Administer user access and ensure clean security practices, including:
  • - User provisioning/deprovisioning and license management
  • - Roles, profiles, permission sets, permission set groups
  • - Access requests and approvals aligned to least-privilege standards
  • Own data quality controls and standardization efforts to improve trust in Salesforce reporting and workflows.
  • Build and maintain reports and dashboards that support business execution and leadership visibility.
  • Provide Tier 1 / Tier 2 user support, including troubleshooting, guidance, and workflow coaching.
  • Monitor adoption trends and identify friction points, then recommend improvements that reduce workarounds and increase consistency.
  • Proactively manage platform health and readiness by keeping system reviews and identifying operational pain points.

Requirements

  • 3+ years of hands-on Salesforce Administration experience in a production environment.
  • Strong experience configuring Salesforce, including:
  • - Objects, fields, validation rules, record types, page layouts
  • - Flow fundamentals and automation troubleshooting
  • - Reports and dashboards
  • Demonstrated ability to manage high-volume support intake with structured prioritization and fast turnaround.
  • Strong process discipline, including change control, documentation, and release readiness practices.
  • Experience supporting end users across sales, service, or operational teams with a customer-first mindset.
  • Strong communication skills and comfort working across business and technical teams.
Benefits
  • Work Model – Hybrid
  • Employment Type - Full-time
  • Salary - $80K – $120K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce administrationSalesforce configurationObjectsFieldsValidation rulesRecord typesPage layoutsDeclarative automationReportsDashboards
Soft Skills
Communication skillsProcess disciplinePrioritizationUser supportProblem-solvingStakeholder managementCustomer-first mindsetDocumentationCollaborationAdaptability