
Staff Software Engineer, Infrastructure
Decagon
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $300,000 - $430,000 per year
Job Level
About the role
- Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.
- Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.
- Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.
- Evolve CI/CD, golden paths, and self-service tooling to improve developer velocity and safety.
- Support various deployment architectures for customers with robust observability and upgrade paths.
- Lead infrastructure-as-code (Terraform) and GitOps practices; reduce drift with reusable modules and policy-as-code.
- Participate in on-call and drive down toil through automation and elimination of recurring issues.
Requirements
- 8+ years building and operating production infrastructure at scale.
- Depth in at least one area across Core/Data/AI-ML/Platform/Voice, with curiosity to learn the rest.
- Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).
- Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).
- Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.
- Experience being an early backend/platform/infrastructure engineer at another company
- Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)
- Experience with customer-managed deployments
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
infrastructure designSLO managementperformance evaluationservice latency optimizationCI/CDinfrastructure-as-codeGitOpsautomationload testingKubernetes
Soft Skills
clear written communicationproblem-solvingcollaborationcuriosityincident response