Lead the architecture and technical direction for a new insights platform used by CX and product teams
Build the foundational product experiences that help users understand customer intents, agent behavior, and voice of customer patterns
Define workflows and visualizations that guide customers toward writing better AOPs and improving agent quality
Drive fast iteration by testing ideas quickly, gathering feedback, and refining product direction based on real usage
Mentor engineers, establish engineering norms, and help grow a high-performing new team
Partner with PM, Design, and Agent Engineering to shape the long-term roadmap for insights at Decagon

Requirements

8+ years of engineering experience with meaningful technical leadership
A strong track record of building 0 to 1 products or teams
Ability to turn ambiguous product ideas into clear technical plans and shipped features
Proficiency in Typescript or Python and comfort working across the stack
Strong product intuition and experience building user-facing features with clear, actionable insights
Experience collaborating with Product, Design, and Data Science to iterate quickly and validate ideas
Experience designing efficient and scalable data models across relational and analytical databases

Benefits

Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TypescriptPythondata modelsrelational databasesanalytical databasesproduct developmenttechnical leadershipuser-facing featuresproduct iterationfeature shipping

Soft Skills

mentoringcollaborationproduct intuitioncommunicationteam buildingfeedback gatheringproblem solvingtechnical planningiterationleadership