Customer Success Manager
MyTraffic
Job Level
Mid-LevelSenior
About the role
- Deliver great onboarding experience to understand client needs and help them to adapt Dealfront as an essential part of their go-to-market strategy.
- Recommend and provide solutions to clients that will help them to succeed, based on your industry and product expertise.
- Serve as a trusted advisor to our champions and build close relationships with all levels of clients.
- Ensure that clients are getting the value out of Dealfront and want to renew their subscription.
- Identify expansion opportunities in your client base and process them in collaboration with Account Management.
- Gather feedback to our product team to help develop Dealfront to match customers requirements and expectations.
Requirements
- Fluent in German (C2 written and spoken) and business fluent in English.
- Previous CSM experience within a B2B SaaS organisation.
- You have a good understanding of sales and marketing.
- You are a self-starter who defaults to trying to find a solution to a problem.
- You are 'commercially minded' and excited to search for expansion opportunities in your client base of ~200 clients; are willing to pursue these together with Account Management.
- A healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes.
- Strong time management skills - you will be working with a client base of ~200 clients, so prioritisation is a must.
- Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support.
- Strong verbal and written communication - customers can reach out to us via phone and email - we need to be performing at a consistently high level across these mediums.
- Must be based within the EU.
