Dealer Tire

Outside Account Manager

Dealer Tire

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Salary

💰 $69,800 - $87,100 per year

About the role

  • Manage portfolio to meet sales and productivity goals across parts and service products
  • Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives
  • Create awareness and communicate key initiatives and program value to ensure commitment
  • Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value
  • Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results
  • Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP)
  • Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations
  • Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance
  • Develop the business through collaboration with OEM regional contacts and other program resources
  • Develop and maintain consistent monthly contact schedule with dealers
  • Manage all activity tracking and account information in Salesforce
  • Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required
  • Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships
  • Effectively diagnose opportunities for each dealership while determining the investment and ROI for each
  • Assess, reinforce and implement processes and elements across the service lane
  • Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products
  • Analyze and identify training needs of dealership staff
  • Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy
  • Conduct market competitive shops and analysis to provide market competitive price information/positioning
  • Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing
  • Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives
  • Collaborate with the dealership to optimize merchandising components
  • Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement
  • Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings
  • Resolve customer service issues related to any account activity

Requirements

  • Bachelor’s degree or equivalent work experience required
  • Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
  • Prior experience selling and project managing a book of business
  • Skilled at taking in many inputs, prioritizing, coordinating resources and executing
  • Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
  • Relatable across the dealership and good communication with management and Dealer Tire internal
  • Be located in assigned territory
  • Proficiency at intermediate level with all Microsoft Office products required
  • Strong and quick assessment skills with ability to critically think in the moment and add value
  • Strong customer relationship skills and ability to sell at the top
  • Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Benefits
  • paid time off
  • medical
  • dental
  • vision
  • 401k match (50% on the dollar up to 7% of employee contribution)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales processproject managementinventory analysisdata analyticsmarket analysiseffective selling strategycustomer relationship managementcoachingtrainingnegotiation
Soft skills
relationship buildingcommunicationprioritizationcoordinationcritical thinkingassessment skillscollaborationproblem solvingadaptabilitycustomer service
Certifications
Bachelor's degree