DDN

Senior Designated Support Engineer

DDN

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

Tech Stack

Linux

About the role

  • Deliver a 'pristine experience on DDN’s technologies'
  • Resolve Lustre file system issues on large, scalable customer systems
  • Create test plans and procedures for customer upgrades and troubleshooting
  • Work with engineering for enhancing product quality using customer feedback
  • Review product documentation for internal and external customer needs
  • Demonstrate a thorough technical understanding of clients’ needs
  • Develop positive and trustworthy relationships with customers

Requirements

  • Must have 7+ years’ experience in a similar technical role
  • Experience supporting post-sales efforts
  • Strong communication skills
  • Considerable knowledge of parallel file system operations
  • Proven in-depth technical knowledge and problem analysis skills
  • Good verbal and written communication skills (English, second language beneficial)
  • 7+ years of experience working with Lustre Parallel Filesystems
  • Strong knowledge of Linux architecture and fundamentals
  • Good understanding of the technical fundamentals of the system infrastructure
  • Understanding of networking concepts: Infiniband, Ethernet, IP, TCP, routing, etc.
Benefits
  • Flexible Weekly shifts
  • Opportunity to work directly with customer administrative staff
  • Training with the DDN Education team
  • On-call team rotation
  • Customer success orientation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Lustre file systemparallel file system operationsLinux architecturesystem infrastructurenetworking conceptsInfinibandEthernetIPTCProuting
Soft Skills
communication skillsproblem analysis skillscustomer relationship managementtrustworthinessverbal communicationwritten communication