DCS - Designed Conveyor Systems

Software Support Engineer

DCS - Designed Conveyor Systems

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Job Level

JuniorMid-Level

Tech Stack

CloudLinuxTCP/IP

About the role

  • Provide software support for customers with complex conveyor and robotics systems driven by in-house and third-party software
  • Remote into customers’ business-critical automation systems as part of a Service Desk team
  • Evaluate downtime issues and degraded systems through Windows server status, Windows services and third-party services statuses, reviewing trace files and event logs, discussing symptoms with users
  • Need to be comfortable in a Linux environment: Proficient on the command line; modify Linux system config files; parse log files to extract data
  • Knowledge of modern software architecture, applications, databases, and cloud services
  • Work closely with internal Software team as SME for QA and Implementation
  • Knowledge of computer networks (TCP/IP) in context of troubleshooting
  • Document troubleshooting for failure mode analysis; provide clarity to customers
  • Serve as primary contact for select customer sites after project implementation; maintain relationships
  • Maintain records of customer interactions, feedback, warranty records, and support contacts
  • Keep system information current with changes and updates; follow up with customers until issues resolved

Requirements

  • Bachelor’s Degree in Computer Science or relevant experience
  • 2+ years of related experience with warehouse systems (WMS/WCS/WES)
  • Familiar with warehouse distribution and fulfillment centers
  • Patient troubleshooting ability
  • Clear verbal and written communication
  • On-call capability for rotational 24/7 team with 15-minute response time
  • Excellent customer service skills; cross-functional collaboration
  • Ability to manage competing priorities
  • Comfortable in a Linux environment; proficient on the command line; view/modify Linux config files; parsing logs
  • Knowledge of modern software architecture, applications, databases, and cloud services
  • Knowledge of computer networks (TCP/IP) in the context of troubleshooting
  • Ability to provide clarity to customers; document troubleshooting; maintain records