DCM Ventures

Manager

• Assumes the responsibilities of the Campaign Manager during designated shifts
• Manages and supervises campaign calling staff during designated shifts
• Arrives early to prepare and present sales/success meetings
• Takes attendance and distributes leads
• Coaches and motivates phone reps
• Enforces proper phone room rules and etiquette
• Checks all transactions for quality control
• Keeps track of revenue raised per employee
• Closes the shift in a timely and thorough fashion
• Assists in hiring, training, and/or disciplining calling staff
• Produces timely and accurate campaign reports
• Provides accurate transactions to the client's box office and/or development office
• Assists with data entry of employee information, attendance, sales, and gift data,
• Follows and enforces DCM's company policies and procedures

Shift Runner, Assistant Manager

• Learn all aspects of a client's subscription season and/or fundraising program.
• Create a positive and enthusiastic work environment in the call room.
• Recruit, hire and retain callers for the duration of the campaign.
• Train, coach and oversee phone sales representatives to attain the best bottom line results possible and excellent customer service. (This includes goal setting, monitoring, disciplining and terminating callers.)
• Train employees on company's internal software use when applicable.
• Maintain, organize and distribute all leads; maintaining an up-to-date lead count at all times.
• Review and approve all reported data, before it is entered into Center Stage.
• Maintain a campaign database, which includes daily entry and checking of reports.
• Attend weekly meeting with the account executive and client representatives.
• Schedule and oversee employee hours worked.
• Manage the campaigns operations according to budget assignment.
• Assists in evaluation of reports, decisions, and campaign results in relation to established goals.
• Recommends new approaches and procedures to accomplish the campaign revenues and goals.
• Implement and enforce DCM's company policies.
• Performs other related duties as required and assigned by DCM's Campaign Strategist or other home office staff.

Shift Runner, Assistant Manager

Associate Manager