DCM Services

Account Manager

• Generate outbound calls and field incoming calls
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
• Negotiate payment arrangements and follow up as needed
• Send confirmation and settlement letters as required
• Accurately document accounts and notate files with correct transaction codes
• Respond to all voicemail messages daily
• Adhere to company policies, procedures, and client-specific requirements
• Uphold company information security and privacy responsibilities

Account Representative

Claims Specialist

• File proof of claims in bankruptcy courts by performing the following processing tasks as needed: Ensure the information on the claim form is accurate and complete
• Signing claims as an authorized representative/agent of the Company and Clients
• Copy claims for record retention purposes
• Participate in performing quality control validations of data to meet internal and client requirements to ensure proofs of claims are accurate and complete
• Process and redact client statements to support our claim filing needs as necessary in a secondary role/back-up capacity to Sr. Claims Specialist and or BKY Document Liaison
• Research missing bankruptcy data in PACER to ensure all case information is properly updated in our system
• Assist with any necessary post claim documents (Amending Claims, etc.) to assist with business operations for DCMS and Forte
• Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual, and client-specific publications
• Other duties as assigned

Account Representative

Account Representative

Bankruptcy Claims Specialist