DCM Services

Business Analyst

• Analyze client data files using robust account reconciliation methods to identify discrepancies, trends, and anomalies.
• Troubleshoot data irregularities and develop solutions to improve accuracy and data integrity.
• Support, troubleshoot, and improve file exchange processes (EDI, automated/manual transfers).
• Work with internal teams (Operations, Accounting, Compliance, IT/EDI, PMO) to resolve data mapping issues, support audits, and implement process improvements.
• Maintain thorough documentation for EDI processes, BA procedures, and client file transfer protocols.

Digital Marketing

• Manage Google Analytics across all company web properties
• Configure tracking for campaigns, events, conversions, and user behavior
• Monitor traffic patterns and identify performance trends or issues
• Build and maintain reporting dashboards to measure campaign and website performance
• Analyze engagement data and make recommendations for optimization
• Serve as the primary technical owner for two Squarespace sites, one WordPress site, and all Pardot landing pages/microsites
• Maintain, update, and optimize website functionality, plugins, integrations, and forms
• Diagnose and resolve technical issues (broken links, display problems, system conflicts, etc.)
• Implement SEO best practices including site speed, schema markup, mobile responsiveness, and metadata
• Conduct regular site audits to identify performance or UX issues
• Manage backups, security updates, and platform upgrades
• Support digital asset consolidation efforts and organize content across platforms
• Build custom responsive Pardot email templates using HTML and CSS
• Troubleshoot rendering issues across devices and email clients
• Support the delivery of the company’s Pardot email strategy
• Own technical setup, rehearsal, execution, and post-event delivery for internal and sales webinars

Digital Marketing Specialist

Business Development Rep

• Drive all stages of the sales cycle, including prospecting, cold outreach, presentations, solution design, and contract negotiation.
• Make daily outbound calls and engage prospects in healthcare, senior living, and related markets—this is a true hunter role.
• Qualify, nurture, and convert inbound leads to maintain a strong pipeline of opportunities.
• Analyze prospect needs, identify key decision makers, and communicate complex solution value clearly and effectively.
• Develop and deliver presentations, proposals, and pricing models.
• Maintain accurate pipeline, activity, and forecasting data in the CRM system.
• Support and participate in tradeshows, webinars, and industry events.
• Partner with marketing to refine lead-generation strategies and outreach campaigns.
• Build long-term relationships with existing clients to support satisfaction and retention.
• Collaborate with internal teams to develop best practices for onboarding new clients.
• Perform additional duties as needed to support the organization’s growth.

Business Analyst

Digital Marketing Specialist

Vice President, Business Development