DCM Services

Business Intelligence Developer

• Own the full reporting lifecycle, from requirements gathering through automation, access governance, and ongoing performance review
• Design, build, and publish Power BI dashboards and paginated reports using DAX, Power Query, data modeling, and row-level security
• Ensure reports are intuitive, visually consistent, and aligned with business needs, including correct date logic and “as-of” reporting
• Automate recurring reporting processes using VBA macros and Power Automate workflows
• Translate ambiguous business questions into well-defined analytical frameworks and measurable outcomes
• Perform root cause analysis to explain changes in key performance metrics
• Conduct cohort analysis, liquidation curve modeling, coverage rate analysis, and forecasting to support portfolio and collections performance
• Present insights and recommendations to senior leadership and clients using clear, executive-ready storytelling

Senior Business Intelligence Analyst

Business Analyst

• Analyze client data files using robust account reconciliation methods to identify discrepancies, trends, and anomalies.
• Troubleshoot data irregularities and develop solutions to improve accuracy and data integrity.
• Support, troubleshoot, and improve file exchange processes (EDI, automated/manual transfers).
• Work with internal teams (Operations, Accounting, Compliance, IT/EDI, PMO) to resolve data mapping issues, support audits, and implement process improvements.
• Maintain thorough documentation for EDI processes, BA procedures, and client file transfer protocols.

Digital Marketing

• Manage Google Analytics across all company web properties
• Configure tracking for campaigns, events, conversions, and user behavior
• Monitor traffic patterns and identify performance trends or issues
• Build and maintain reporting dashboards to measure campaign and website performance
• Analyze engagement data and make recommendations for optimization
• Serve as the primary technical owner for two Squarespace sites, one WordPress site, and all Pardot landing pages/microsites
• Maintain, update, and optimize website functionality, plugins, integrations, and forms
• Diagnose and resolve technical issues (broken links, display problems, system conflicts, etc.)
• Implement SEO best practices including site speed, schema markup, mobile responsiveness, and metadata
• Conduct regular site audits to identify performance or UX issues
• Manage backups, security updates, and platform upgrades
• Support digital asset consolidation efforts and organize content across platforms
• Build custom responsive Pardot email templates using HTML and CSS
• Troubleshoot rendering issues across devices and email clients
• Support the delivery of the company’s Pardot email strategy
• Own technical setup, rehearsal, execution, and post-event delivery for internal and sales webinars

Senior Business Intelligence Analyst

Business Analyst

Digital Marketing Specialist