Account Representative

DCM Services

Account Representative managing account resolutions for deceased individuals at DCM Services. Focusing on sensitive interactions with estates, attorneys, and family representatives.

Posted 5/26/2026full-timeRemote • Florida, North Carolina, South Carolina, Tennessee, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Generate outbound calls and field incoming calls
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
Negotiate payment arrangements and follow up as needed
Send confirmation and settlement letters as required
Accurately document accounts and notate files with correct transaction codes
Respond to all voicemail messages daily
Adhere to company policies, procedures, and client-specific requirements
Uphold company information security and privacy responsibilities

Requirements

What you’ll need

High School Diploma or GED
Goal-oriented mindset with strong organizational skills
Courteous, empathic, and professional telephone manner
Strong verbal and written communication skills
Ability to multi-task effectively in a fast-paced, regulated environment
Team-oriented with the ability to also work independently
Computer proficiency and the ability to learn new systems
Licensed Debt Collector (or ability to obtain licensure)

Benefits

Comp & perks

Competitive, freshly increased wages — we invest in our people
Meaningful work that requires true compassion and professionalism
Collaborative, supportive team culture in a stable, established company
Bonus-eligible role with performance recognition

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

goal-orientedorganizational skillscourteous telephone mannerempathic telephone mannerprofessional telephone mannerstrong verbal communication skillsstrong written communication skillsmulti-taskingteam-orientedindependent work

Certifications

High School DiplomaGEDLicensed Debt Collector