1st Line Service Desk Analyst
DCC plc
full-time
Posted on:
Location Type: Office
Location: Leicester • United Kingdom
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Salary
💰 £31,750 per year
About the role
- Help users resolve issues with computer hardware or software.
- Respond to 1st line user enquiries.
- Assess problems and issues with IT equipment and applications.
- Work closely with other IT department personnel for assistance.
- Balance creative and technical problem-solving, customer service, and collaboration.
Requirements
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Ability to use sound judgement in terms of work planning and customer care.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Ability to prioritise and execute tasks in a high-pressure environment.
- Strong customer service orientation.
Benefits
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day.
- Enhanced Family Friendly Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationoral communicationinterpersonal skillsjudgementcustomer carepresentation skillsself-motivationattention to detailanalytical skillsproblem-solving