Customer Services Administrator
DCC plc
contract
Posted on:
Location Type: Office
Location: Leopardstown • Ireland
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About the role
- Dealing with all aspects of customer orders.
- Dealing with product returns and credit notes.
- Dealing with customer enquiries, requests, backorders and record management.
- Ensuring all customer queries and issues are resolved promptly and thoroughly.
- Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
- Scheduling orders for delivery
- Dealing with Quality and other Departments
- Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
- Supporting Sales Teams & Managers
- Providing administrative support to other departments, as required
Requirements
- Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
- Excellent verbal & written communication skills
- Working knowledge of SAP
- Pharmaceutical experience desirable
- Working knowledge of SAP
- A good working knowledge of Microsoft Office Applications (MS Excel & Word)
- SAP R3 and order processing experience desirable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingdocumentationcomplianceSOPsEHS regulatory requirementsMicrosoft ExcelMicrosoft WordSAPSAP R3
Soft skills
communicationcustomer serviceproblem solvingadministrative support