DC-DinsmoreCompass

AMS Applications Manager

DC-DinsmoreCompass

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Operations and Support Management - Ensure the environment is stable, secure, and operating within SLAs.
  • Monitor and control SLAs, OLAs and service levels.
  • Track and prioritize tickets (bug fixes, enhancements, questions, improvements).
  • Manage incidents, problems and changes (ITIL).
  • Perform root cause analysis (RCA) and ensure preventive actions are implemented.
  • Validate and approve production releases (deploys, GMUDs/change requests).
  • Coordinate N1/N2/N3 support, internal or outsourced.
  • Vendor Management - Monitor technical and behavioral performance.
  • Facilitate communication between squads, internal areas and partners.
  • Ensure integration among functional consultants, developers, business analysts and stakeholders.
  • Governance and Business Relationship
  • Act as the client/user focal point for AMS matters.
  • Conduct status meetings, committees and governance rituals.
  • Translate business needs into technical requirements.
  • Confirm expectations, priorities and functional roadmap.
  • Create indicators (KPIs) and executive reports.
  • Contract and Budget Management - Control the use of hours, resources and budget.
  • Ensure compliance with contractual terms and participate in supplier negotiations and contract renewals.
  • Support investment planning (CAPEX/OPEX).
  • Change, Project and Improvement Management
  • Evaluate, prioritize and coordinate enhancement requests.
  • Ensure quality of technical and functional documentation.
  • Integrate AMS backlog with project squads when required.
  • Lead integrated testing, UAT and sign-off processes.
  • ITIL Processes & Agile Models - ITIL (Incident, Problem, Change, Service Request).
  • Scrum/Kanban for enhancements and continuous improvements.
  • Backlog management and prioritization.
  • Quality Assurance and Compliance - Ensure compliance with governance, audit and information security requirements.
  • Ensure version control, testing and quality before each release.
  • Lead periodic performance and risk reviews.

Requirements

  • Bachelor's degree in Information Technology, Engineering, Information Systems or related fields.
  • Minimum of 5 years proven experience managing systems projects and at least 5 years working in Application Management Services (AMS).
  • Experience in IT projects within dynamic organizational environments.
  • Availability for occasional travel.
Benefits
  • Corporate development program (CORPORATE EDUCATION)
  • Individual mentorship and coaching
  • Free courses and events promoted by the company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILroot cause analysisKPI creationbudget managementproject managementquality assuranceAgileScrumKanbanincident management
Soft Skills
communicationleadershipproblem-solvingprioritizationstakeholder managementcollaborationnegotiationorganizational skillsfacilitationanalytical thinking
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in EngineeringBachelor's degree in Information Systems