DC-DinsmoreCompass

Manager

• Operations and Support Management - Ensure the environment is stable, secure, and operating within SLAs.
• Monitor and control SLAs, OLAs and service levels.
• Track and prioritize tickets (bug fixes, enhancements, questions, improvements).
• Manage incidents, problems and changes (ITIL).
• Perform root cause analysis (RCA) and ensure preventive actions are implemented.
• Validate and approve production releases (deploys, GMUDs/change requests).
• Coordinate N1/N2/N3 support, internal or outsourced.
• Vendor Management - Monitor technical and behavioral performance.
• Facilitate communication between squads, internal areas and partners.
• Ensure integration among functional consultants, developers, business analysts and stakeholders.
• Governance and Business Relationship
• Act as the client/user focal point for AMS matters.
• Conduct status meetings, committees and governance rituals.
• Translate business needs into technical requirements.
• Confirm expectations, priorities and functional roadmap.
• Create indicators (KPIs) and executive reports.
• Contract and Budget Management - Control the use of hours, resources and budget.
• Ensure compliance with contractual terms and participate in supplier negotiations and contract renewals.
• Support investment planning (CAPEX/OPEX).
• Change, Project and Improvement Management
• Evaluate, prioritize and coordinate enhancement requests.
• Ensure quality of technical and functional documentation.
• Integrate AMS backlog with project squads when required.
• Lead integrated testing, UAT and sign-off processes.
• ITIL Processes & Agile Models - ITIL (Incident, Problem, Change, Service Request).
• Scrum/Kanban for enhancements and continuous improvements.
• Backlog management and prioritization.
• Quality Assurance and Compliance - Ensure compliance with governance, audit and information security requirements.
• Ensure version control, testing and quality before each release.
• Lead periodic performance and risk reviews.

AMS Applications Manager

Project Manager

• Analyze, structure and consolidate the flow of multiple requests within the area.
• Coordinate project planning workstreams, execute and monitor tasks according to defined scope, schedule and budget.
• Coordinate multiple workstreams and profiles, ensuring integration and synergy between teams for alignment and execution of activities.
• Ensure project governance and adherence to cadences with all stakeholders.
• Prepare technical and executive reports; communicate milestones and status to stakeholders.
• Update schedules, manage activities and dependencies.
• Ensure that deliverables are completed on time and meet expected quality.
• Identify, assess and mitigate risks.
• Influence continuous improvement by helping teams identify opportunities.
• Define and monitor project KPIs for quality, performance and resilience.
• Facilitate alignments between teams.
• Orchestrate activities across different teams and business units.
• Conduct operational status meetings and present project status to the Executive Committee.
• Ensure activities proceed as planned and implement action plans when adjustments are needed.
• Continuously update the project plan, schedule, documentation and reports.
• Participate in technical meetings to influence teams in identifying opportunities, risks or dependencies that must be aligned with other business units.
• Oversee operations related to the project workstreams.
• Manage financial control.

Senior Project Manager

Scrum Master

• Working in project management, Project Management Office (PMO), governance, and agile methodologies.
• Moving across different organizational contexts.
• Supporting teams and leadership in delivering value.
• Organizing processes and advancing project maturity.
• Planning, monitoring, and controlling projects.
• Managing the Project Portfolio.
• Facilitating agile rituals (Scrum, Kanban, etc.).
• Structuring and governing a PMO.
• Supporting leadership in decision-making.
• Coaching teams and stakeholders.
• Continuous improvement of processes, KPIs, and metrics.

Project Manager / PMO / Scrum Master / Agile Coach

Communications

• Develop high-level executive (“board-level”) presentations with refined aesthetics, clear narrative and a focus on impact.
• Translate complex content (strategy, KPIs, status, roadmaps, governance) into visual stories that engage stakeholders and facilitate decision-making.
• Create and evolve corporate templates (layouts, grids, color palettes, typography, iconography), ensuring visual consistency and corporate identity.
• Serve as the internal reference for presentation design, raising the quality standard of the organization’s materials.
• Build advanced spreadsheets with a high level of complexity, including:
• - Robust formulas and complex calculations.
• - Data modeling.
• - Dynamic tables and charts.
• Create smart Excel templates focused on standardization, scalability and ease of use.
• Develop and maintain macros and automations (VBA) to optimize processes, reduce manual effort and mitigate errors.
• Ensure quality, accuracy and reliability of the information presented.

Senior Consultant — Executive Communication / Data Storytelling

Systems Engineer

• Conduct immersion sessions with users to understand real pain points and needs.
• Elicit and document requirements as user stories and/or functional specifications.
• Translate business requests into technically feasible solutions for the development team.
• Act as a bridge between users and the technical team, clarifying doubts and negotiating timelines, scope and priorities.
• Validate that delivered work meets what was agreed with users.
• Support users during acceptance testing, homologation, and in the first days of using the solution after deployment.
• Coordinate and monitor production deployments, ensuring support during assisted production.
• Identify opportunities to improve systems and processes, proposing innovative solutions.

AMS Applications Manager

Senior Project Manager

Project Manager / PMO / Scrum Master / Agile Coach

Senior Consultant — Executive Communication / Data Storytelling

Mid-level Systems Analyst