DBV Technologies

Senior Director, Head of Trade & Patient Services

DBV Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Warren • New Jersey • United States

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Salary

💰 $250,000 - $310,000 per year

Job Level

Senior

About the role

  • The Head of Trade and Patient Services will be a founding commercial leader responsible for designing, building, and executing DBV's end-to-end trade strategy and patient support infrastructure in the United States.
  • This individual will serve as the strategic architect of how VIASKIN® Peanut reaches patients — from pharmacy network design and distribution strategy through patient access programs, hub services, and adherence support.
  • Given VIASKIN® Peanut's patch-based administration and a pediatric patient population requiring ongoing engagement, this leader will need to balance operational rigor with deep patient-centricity, anticipating the unique journey of allergic children and their caregivers navigating a first-of-its-kind therapy.
  • Design and implement the U.S. trade channel strategy, including specialty pharmacy (SP) network architecture, specialty distributor (SD) relationships, and limited distribution model (LDM) framework appropriate for a biologics patch product.
  • Lead contracting negotiations with specialty pharmacies, hub service providers; structure agreements to optimize patient access and commercial performance.
  • Partner with Finance, Legal, and Market Access to develop and manage gross-to-net (GTN) assumptions, chargeback processes, returns policy, and inventory management practices.
  • Establish trade analytics capabilities, including sell-in/sell-through reporting, inventory tracking, and demand forecasting in partnership with Supply Chain.
  • Partner with Supply Chain to maintain 3PL (third-party logistics) relationships and oversee handling requirements specific to patch-based biologic products.
  • Build and oversee the end-to-end patient support program for VIASKIN® Peanut, including patient affordability (co-pay assistance, free drug, PAP), benefits investigation (BI), prior authorization (PA) support, and appeals navigation.
  • Select, contract, and manage a hub services vendor; establish KPIs, SLAs, and escalation protocols to ensure a best-in-class patient and HCP experience.
  • Develop patient onboarding, adherence, and re-engagement programs tailored to the needs of caregivers managing pediatric food allergy; incorporate digital touchpoints and caregiver education resources.
  • Partner across Market Access to ensure alignment between payer coverage policies and patient services program design, minimizing access barriers for commercially insured and government-sponsored patients.
  • Collaborate with Medical Affairs and Regulatory to ensure all patient services materials and communications are compliant, current, and appropriately reviewed.
  • Build, lead, and develop a high-performing Field Reimbursement Manager (FRM) team, including hiring, onboarding, coaching, and performance management.
  • Define team structure, territories, and coverage models to align with commercial strategy and patient access priorities.
  • Foster a culture of accountability, collaboration, and continuous improvement across field and internal teams.
  • Serve as the trade and patient services lead on the U.S. launch readiness team, owning timelines, operational milestones, and readiness reviews for all trade/patient services workstreams.
  • Build and lead a high-performing internal team; recruit trade operations, patient services, field reimbursement and analytics talent as the organization scales.
  • Partner closely with Sales, Market Access, Medical Affairs, Regulatory, Legal, and Finance to ensure integrated commercial execution.
  • Represent DBV in external forums with trade partners, patient advocacy organizations, and industry groups as appropriate.
  • Establish governance and compliance frameworks for all patient support and trade operations, in close collaboration with Legal, Compliance, and Privacy.

Requirements

  • Bachelor’s Degree required; Advanced Degree preferred
  • A minimum of 15+ years of biotech/pharma of Market Access experience with prior leadership roles in Trade & Patient Services
  • Direct line team leadership experience
  • Experience with multiple aspects of trade and channel operations including but not limited to: customer relations, contract negotiations, distribution channel policy development, etc.
  • Strong understanding of the US access environment, including distributors, pharmacies, reimbursement / co-pay support services, payer coverage, pricing, patient support programs, field reimbursement specialists, etc.
  • Working knowledge of the pharmaceutical industry and the prescription drug distribution process in a large healthcare organization or prescription drug vendor; understands the pharmaceutical supply chain distribution process
  • Experience in pediatric, allergy/immunology, or biologics/patch product categories
  • Prior leadership experience at a late-stage or launch-stage biotech or specialty pharmaceutical company
  • Familiarity with first-in-class or novel delivery mechanism market entry
  • Direct experience building or launching specialty pharmacy networks and limited distribution modes
  • Hands-on hub design, vendor management, and patient support program experience
  • Strong understanding of U.S. specialty reimbursement, GTN accounting, and payer landscape
  • Understanding of reimbursement methodologies utilized by commercial and government payers under pharmacy benefits
  • Track record of launching a specialty or rare disease product in the U.S.
  • Experience managing and developing cross-functional or direct report teams
  • Background in building hub services capabilities from ground up (not only managing established programs)
  • Comfort operating in an ambiguous, fast paced, pre-commercial environment
  • Curiosity – demonstrated desire to learn, explore, and understand new things.
  • Courage – ability to confront fear, uncertainty, and challenges with confidence and resolve.
  • Collaboration -working with others to achieve a common goal.
  • Credibility – builds trust, is reliable, acts with ethics and integrity.
  • Ability to articulate clearly and conduct verbal presentations with large and small audiences.
  • Ability to travel via automobile and/or airplane.
  • Ability to view video display terminal images < 18” away from face for extended period of time – up to four (4) hours at a time.
  • Ability to operate a computer keyboard and telephone.
  • Ability to sit for extended periods of time – up to four (4) hours at a time.
  • Ability to lift, tug, pull up to fifteen (15) pounds.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market accesstrade strategypatient support programscontract negotiationsdistribution channel policy developmentspecialty pharmacy networkslimited distribution modelshub designpatient affordability programsdemand forecasting
Soft Skills
leadershipcollaborationcredibilitycuriositycouragecommunicationteam managementoperational rigorpatient-centricitycontinuous improvement